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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Patient Care Navigator
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.46 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.46 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ionawr 2026 |
| Lleoliad: | Harrogate, HG1 5AR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1412-25-0001 |
Crynodeb
Job responsibilities: To have a thorough knowledge of all practice procedures pertaining to the navigation of the care options available to patients. Care Navigation Welcoming patients presenting either in person or by telephone; ensuring you respond promptly and positively. Supporting patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Identify and manage appointments for defined cohorts of patients who are vulnerable, higher risk or that may have long-term conditions e.g. those with Learning Disabilities, Dementia, Mental Health issues. Effectively handling all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Having a working knowledge of telephone system Ensuring patients are informed about staff who may be training, obtaining consent for them to be present during the consultation. Distributing letters and clinical tasks in a timely manner. Ensuring reception tasks are prioritised appropriately in line with the direction of the Supervising Care Navigator. Ensuring any repeat prescriptions, patient correspondence or sick notes are handed to the patient or nominated person following a clear check of name, address, and consent. Handling samples according to Practice protocols to ensure that they are correctly logged and placed for collection Administration Handling confidential information in accordance with local and wider GDPR policy, ensuring patient records are accessed appropriately and information sharing is strictly managed according to Caldicott principles Managing incoming mail and email appropriately and in a timely manner Processing patient change of address and contact details accurately and with consideration of any potential safeguarding concerns or Practice boundaries. Monitoring Outlook accounts for patient administration duties, directing email to the relevant party. Under the direction of the Administration Manager, assisting in any other duties required to address workload in patient administration Prescriptions Processing repeat prescription requests in accordance with Practice procedures and under the training and supervision of the Pharmacy team. Managing the daily load of electronic repeat prescriptions and paper prescription requests, referring to the Pharmacy Team when appropriate. Addressing other requests or requirements for prescription issue or medication, liaising with the Pharmacy team as appropriate. Professional Development Completing statutory and mandatory training as directed by the Supervising Care Navigator. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Adhere to Organisational policies and procedures, including confidentiality, safeguarding, information governance and health and safety. Review progress regularly and develop clear plans to achieve results within priorities set by others. Attending training and updates as requested. Actively participating in Practice PLT sessions.