IT Services Support Technician
| Dyddiad hysbysebu: | 20 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,656 - £29,302 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Tachwedd 2025 |
| Lleoliad: | Exeter, Devon, EX4 4JS |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1518830 |
Crynodeb
We’re looking for a proactive and customer-focused IT Services Support Technician to join our dedicated IT Services Support Team. In this hands-on role, you’ll help keep our college running smoothly by providing high-quality frontline support to staff and students across our digital and AV environments.
If you enjoy solving problems, supporting others, and working with a wide range of technologies, this is an exciting opportunity to make a real impact every day.
What You’ll Do
Provide frontline technical assistance—both on-site and remotely—for endpoint devices, AV equipment, supported software, and digital services.
Troubleshoot and resolve incidents and service requests, ensuring an efficient and positive support experience for users.
Support IT Services and AV equipment during college events to ensure reliable and smooth delivery.
Work collaboratively with IT Services colleagues and end users to help implement effective, innovative solutions.
Follow IT Services policies, procedures, standards, and best practices, ensuring accurate documentation of work and systems.
Contribute to the ongoing improvement of IT Services processes, systems, and team performance.
Occasionally support operational needs outside of core working hours.
Uphold the college’s values and set a positive example for colleagues and students.
What You’ll Bring
A strong interest in IT support, with knowledge of devices, AV technologies, software, and digital services.
Good problem-solving skills and a customer-focused approach.
Clear, confident communication with users of all technical abilities.
A willingness to learn, collaborate, and contribute to a supportive team environment.
A commitment to high-quality service delivery and continuous improvement.
Why Join Us?
You’ll join a forward-thinking college that values innovation, collaboration, and professional growth. We offer ongoing training, opportunities to expand your skill set, and the chance to make a real impact in a supportive and friendly environment.
Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more.
And see what our staff have to say here.
If you’re reading this on our website, click the apply button below.
If you’re reading this elsewhere, visit our vacancies page to apply.
The closing date is Monday 24th November 2025 at midnight.
Interviews will be held in the week commencing 1st December 2025.
No CVs or agencies please.
Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.
We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
If you enjoy solving problems, supporting others, and working with a wide range of technologies, this is an exciting opportunity to make a real impact every day.
What You’ll Do
Provide frontline technical assistance—both on-site and remotely—for endpoint devices, AV equipment, supported software, and digital services.
Troubleshoot and resolve incidents and service requests, ensuring an efficient and positive support experience for users.
Support IT Services and AV equipment during college events to ensure reliable and smooth delivery.
Work collaboratively with IT Services colleagues and end users to help implement effective, innovative solutions.
Follow IT Services policies, procedures, standards, and best practices, ensuring accurate documentation of work and systems.
Contribute to the ongoing improvement of IT Services processes, systems, and team performance.
Occasionally support operational needs outside of core working hours.
Uphold the college’s values and set a positive example for colleagues and students.
What You’ll Bring
A strong interest in IT support, with knowledge of devices, AV technologies, software, and digital services.
Good problem-solving skills and a customer-focused approach.
Clear, confident communication with users of all technical abilities.
A willingness to learn, collaborate, and contribute to a supportive team environment.
A commitment to high-quality service delivery and continuous improvement.
Why Join Us?
You’ll join a forward-thinking college that values innovation, collaboration, and professional growth. We offer ongoing training, opportunities to expand your skill set, and the chance to make a real impact in a supportive and friendly environment.
Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more.
And see what our staff have to say here.
If you’re reading this on our website, click the apply button below.
If you’re reading this elsewhere, visit our vacancies page to apply.
The closing date is Monday 24th November 2025 at midnight.
Interviews will be held in the week commencing 1st December 2025.
No CVs or agencies please.
Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.
We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.