Administrator | Cheshire and Wirral Partnership NHS FoundationTrust

Dyddiad hysbysebu:	20 Tachwedd 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,937 - £26,598 per annum pro rata
Oriau:	Rhan Amser
Dyddiad cau:	20 Rhagfyr 2025
Lleoliad:	Congleton, CW12 1ET
Cwmni:	Cheshire and Wirral Partnership NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7565953/373-SMH2518

Crynodeb

We’re seeking a proactive Band 3 Administrator to support our Early Intervention Team in Congleton. This role is vital to smooth service delivery, supporting both staff and service users. You’ll provide flexible cover across the team, handling telephony, referral input, ordering supplies audio typing, and general admin tasks.

You’ll deliver high-quality administrative and secretarial support, manage calls and enquiries with empathy and professionalism, maintain accurate records, and adapt to changing priorities.

We’re looking for someone organised, efficient, and able to manage competing demands, with excellent communication skills and a friendly, professional manner. You should thrive under pressure, work well in a team, and be confident working across different settings.

In your application, reflect on how your experience and values align with CWP’s 6 Cs:
• Care & Compassionin supporting others
• Courageto face challenges and change
• Communicationthat is clear, respectful, effective
• Commitmentto delivering high standards
• Competencein providing reliable support

We offer full training, a supportive and inclusive environment, NHS benefits including pension, annual leave, wellbeing support, and opportunities for personal and professional development.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

Shortlisting to commence 28th November

Main duties include updating records, ,call handling, liaising with staff and service users, maintaining confidentiality, and supporting colleagues with ad hoc tasks and cross-cover.
• Provide comprehensive administrative and secretarial support across teams, updating clinical records, inputting referrals, drafting correspondence through audio typing, and managing incoming calls.
• Deliver telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.
• Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face-to-face contact to support smooth service delivery.
• Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.
• Assist colleagues by providing ad hoc administrative support, training, and cross-cover to promote a resilient and collaborative team environment.



Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!


This advert closes on Thursday 27 Nov 2025

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