Administrator/Coordinator
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,848 i £26,603 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Rhagfyr 2025 |
| Lleoliad: | Weston-super-Mare, South West, BS24 7JP |
| Cwmni: | LiveWest Homes Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 58523244 |
Crynodeb
Are you organised, detail-oriented, and passionate about delivering excellent customer service? As our Administrator for Asset Management Strategy, you’ll play a vital role in keeping our systems, information, and processes running smoothly.
Key Responsibilities:
- Monitor the Asset Information inbox, responding to technical queries from a range of stakeholders.
- Update systems, spreadsheets, and documents, resolving any issues or discrepancies.
- Process invoices, raise purchase and work orders, and identify improvements to current processes.
- Prepare and send customer letters, meeting packs, and take minutes at meetings.
- Maintain action trackers and support the Service Improvement team with complaints.
- Ensure all certification and documentation is received before handover, escalating outstanding referrals as needed.
- Provide stock condition data to the Asset Management team and attend Scheme Review group meetings.
- Deliver a customer-focused administrative service to a high standard of accuracy.
Why Join LiveWest:
At LiveWest, we believe in creating a home for everyone. As one of the South West’s leading housing providers, we’re committed to making a positive impact for our customers, communities, and colleagues.
When you join us, you’ll benefit from:
- A supportive, collaborative working culture.
- Opportunities for professional development and career progression.
- Flexible hybrid working arrangements.
- A values-driven organisation that puts people first and encourages innovation.
You’ll be part of a team that’s dedicated to continuous improvement, customer satisfaction, and making a real difference every day.
This role is being offered on a full-time basis working 37 hours per week. This role offers hybrid working with 2 - 3 days per week in the office, dependent on business need.
For further information about this role, and LiveWest, please view our candidate information pack.
To be successful in your application for the role of Administrator/Coordinator, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- You’re a highly motivated self-starter with a passion for customer service and administration.
- You thrive in a busy environment, managing conflicting priorities with professionalism and calm.
- Has experience in a customer service or customer care environment.
- Is confident managing, reviewing, and collecting up-to-date information.
- Has excellent communication skills, both verbal and written.
- Is proficient in MS Office, especially Excel.
- Remains calm and professional under pressure.
- Ideally has experience in social housing or asset management, and knowledge of purchase order/invoicing systems (desirable).
- Holds a good level of literacy and numeracy, with evidence of continuing professional development.
Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Key Responsibilities:
- Monitor the Asset Information inbox, responding to technical queries from a range of stakeholders.
- Update systems, spreadsheets, and documents, resolving any issues or discrepancies.
- Process invoices, raise purchase and work orders, and identify improvements to current processes.
- Prepare and send customer letters, meeting packs, and take minutes at meetings.
- Maintain action trackers and support the Service Improvement team with complaints.
- Ensure all certification and documentation is received before handover, escalating outstanding referrals as needed.
- Provide stock condition data to the Asset Management team and attend Scheme Review group meetings.
- Deliver a customer-focused administrative service to a high standard of accuracy.
Why Join LiveWest:
At LiveWest, we believe in creating a home for everyone. As one of the South West’s leading housing providers, we’re committed to making a positive impact for our customers, communities, and colleagues.
When you join us, you’ll benefit from:
- A supportive, collaborative working culture.
- Opportunities for professional development and career progression.
- Flexible hybrid working arrangements.
- A values-driven organisation that puts people first and encourages innovation.
You’ll be part of a team that’s dedicated to continuous improvement, customer satisfaction, and making a real difference every day.
This role is being offered on a full-time basis working 37 hours per week. This role offers hybrid working with 2 - 3 days per week in the office, dependent on business need.
For further information about this role, and LiveWest, please view our candidate information pack.
To be successful in your application for the role of Administrator/Coordinator, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- You’re a highly motivated self-starter with a passion for customer service and administration.
- You thrive in a busy environment, managing conflicting priorities with professionalism and calm.
- Has experience in a customer service or customer care environment.
- Is confident managing, reviewing, and collecting up-to-date information.
- Has excellent communication skills, both verbal and written.
- Is proficient in MS Office, especially Excel.
- Remains calm and professional under pressure.
- Ideally has experience in social housing or asset management, and knowledge of purchase order/invoicing systems (desirable).
- Holds a good level of literacy and numeracy, with evidence of continuing professional development.
Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.