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Knowledge and Communications Coordinator

Manylion swydd
Dyddiad hysbysebu: 20 Tachwedd 2025
Oriau: Llawn Amser
Dyddiad cau: 20 Rhagfyr 2025
Lleoliad: Bond
Cwmni: Teleperformance Ltd
Math o swydd: Parhaol
Cyfeirnod swydd: 1429955931

Crynodeb

Job Title: Knowledge and Communications Coordinator

Location: Manchester Hybrid

Contract Type: Full-time

Reports To: Contact Centre Manager

Job Purpose:

The Knowledge and Communications Coordinator will play a key role in ensuring effective internal communication, knowledge sharing, and information management across the DWP UCR contract. This role supports operational excellence by maintaining up-to-date knowledge resources, coordinating internal communications, and facilitating the smooth flow of information between teams, stakeholders, and leadership.

Key Responsibilities:

Knowledge Management

  • Develop, maintain, and update knowledge bases, FAQs, and internal guidance documents.
  • Ensure all staff have access to accurate, timely, and relevant information to support service delivery.
  • Work with subject matter experts and the DWP to capture and document best practices and process updates.

Internal Communications

  • Creation of an effective communication strategy.
  • Coordinate and deliver clear, consistent internal communications across the UC contract.
  • Draft and distribute newsletters, bulletins, and updates to frontline teams.
  • Support the planning and delivery of team briefings, huddles, and virtual town halls.

Collaboration & Engagement

  • Act as a central point of contact for communication between operational teams, stakeholders, and external partners.
  • Gather feedback from staff to improve communication channels and knowledge resources.
  • Support onboarding and training by ensuring new starters have access to key information.

Monitoring & Reporting

  • Track usage and effectiveness of knowledge resources and communication tools.
  • Provide regular reports and insights to leadership on communication engagement and knowledge gaps.
  • Support audits and quality assurance processes by ensuring documentation is current and accessible.

Skills & Experience:

Essential:

  • Experience in a communication, knowledge management, or coordination role.
  • Excellent written and verbal communication skills.
  • Strong organisational and time management abilities.
  • Proficiency in Microsoft Office and digital collaboration tools (e.g., SharePoint, Teams).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Demonstrate creativity in designing and delivering engaging communications using a variety of formats (e.g., infographics, videos, newsletters, digital posters).
  • Develop visually appealing and accessible content tailored to different audiences across multiple platforms, including email, intranet, and digital screens.

Desirable:

  • Familiarity with DWP UC
  • Knowledge of quality improvement or service transformation principles.

Personal Attributes:

  • Proactive and solution-focused.
  • Detail-oriented with a passion for clarity and consistency.
  • Empathetic communicator who can engage diverse audiences.
  • Adaptable and resilient in a dynamic environment.