Customer Liaison Manager
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £40,000 i £42,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Car allowance |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Rhagfyr 2025 |
| Lleoliad: | Liverpool, Merseyside, L24 0AA |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CLM - LP_1763571361 |
Crynodeb
Customer Liaison Manager
An ideal opportunity for a results-driven Customer Liaison Manager who has experience working on new build housing sites.
About the role of Customer Liaison Manager
The company are a reputable house builder delivering new build housing developments (private sale & registered providers), due to internal promotion they have a requirement for a Customer Liaison Manager to join their team to oversee Customer Care on new build properties.
Responsibilities for Customer Liaison Manager
- Manage your own diary to ensure homes are inspected in line with our robust quality checklist procedure
- Conduct Home Ready Inspections and Ready for Occupation Inspections, prioritising developments whilst also maintaining strong working relationships with all sites
- Attend the property and undertake the Home Quality Inspections
- Visit and liaise with customers and site teams to ensure completion of agreed defects
- Ensuring compliance with the New Home Quality Code
- Introduce customer -focused innovations to improve customer satisfaction
- Be the point of contact for new customers and ensure their journey following legal completions is reassured and enjoyable experience
- Carry out the Home Introduction in accordance with company guidelines
- Liaise with customer care coordinator and ensure identified works are completed in accordance to timescales and expected standards
- Manage outstanding works, ensuring the customer is kept well informed throughout.
- Liaise with the Head of Customer Service to ensure customers are continually up to date with outstanding works and arising customer issues; and also feeding back associated customer data for analysis
- Attend NHBC claim investigations and arrange remedial works
Requirements for Customer Liaison Manager
- Strong work ethic with the ability to work alone and as part of a team
- Good time management and organisational skills
- Project management skills
- Attention to detail
- Customer Care knowledge
- Knowledge of NHBC, 5* standards, NHQC
- Excellent Communication skills
- Ability to liaise with Customers, Contractors and internal departments
What we offer for Customer Liaison Manager
- £40k - £42k + £4.5k car allowance
- Flexible working, managing your own diary, working between Sites, office and home
- Contributory pension scheme
- 25 day's leave + bank holidays
- Additional benefits
If you want to hear more about this Customer Liaison Manager role, please apply with an up-to-date copy of your CV or contact Maisie Wane in our Bolton office on 07887 610937.