Service Co-Ordinator (5901)
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £25,000.00 i £28,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | Cumbernauld, North Lanarkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Murray Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5901 |
Crynodeb
Murray Recruitment are recruiting a Service Desk Administrator for our client based in Cumbernauld.
This is an excellent opportunity for a motivated and organised individual with prior experience in a fast-paced helpdesk environment. The successful candidate will be responsible for supporting the day-to-day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform.
Key Responsibilities
Act as the first point of contact for incoming service requests via phone and email
Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates
Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs
Communicate effectively with clients, providing updates and resolving queries
Assist with scheduling, job tracking, and managing engineer diaries
Support the service department with administrative tasks and job documentation
Monitor open jobs and follow up with relevant stakeholders to ensure timely closure
Skills & Experience
Previous experience working in a helpdesk or service desk environment is essential
Comfortable in a fast-paced role with the ability to multi-task and prioritise effectively
Experience using a CRM or job management system (JobLogic experience is advantageous)
Excellent communication skills, both verbal and written
Strong organisational skills and attention to detail
Ability to work both independently and as part of a team
Proficient in Microsoft Office and general IT systems
Offering
Competitive salary – Dependent on Experience (DOE)
Permanent, full-time role: Monday to Friday, 8am to 5pm (1-hour lunch)
Every second Monday, the working hours rotate to 7am – 4pm as part of a team rota
33 days holiday per year including statutory days (office closure over Christmas and New Year)
Company pension scheme and 4x life assurance
Free parking available onsite
Supportive and friendly working environment with opportunities for growth
This is an excellent opportunity for a motivated and organised individual with prior experience in a fast-paced helpdesk environment. The successful candidate will be responsible for supporting the day-to-day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform.
Key Responsibilities
Act as the first point of contact for incoming service requests via phone and email
Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates
Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs
Communicate effectively with clients, providing updates and resolving queries
Assist with scheduling, job tracking, and managing engineer diaries
Support the service department with administrative tasks and job documentation
Monitor open jobs and follow up with relevant stakeholders to ensure timely closure
Skills & Experience
Previous experience working in a helpdesk or service desk environment is essential
Comfortable in a fast-paced role with the ability to multi-task and prioritise effectively
Experience using a CRM or job management system (JobLogic experience is advantageous)
Excellent communication skills, both verbal and written
Strong organisational skills and attention to detail
Ability to work both independently and as part of a team
Proficient in Microsoft Office and general IT systems
Offering
Competitive salary – Dependent on Experience (DOE)
Permanent, full-time role: Monday to Friday, 8am to 5pm (1-hour lunch)
Every second Monday, the working hours rotate to 7am – 4pm as part of a team rota
33 days holiday per year including statutory days (office closure over Christmas and New Year)
Company pension scheme and 4x life assurance
Free parking available onsite
Supportive and friendly working environment with opportunities for growth