Customer Service Advisor - E-commerce
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £28,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | Paignton, Devon |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Emmerson Ross Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ER4578-25 |
Crynodeb
We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless. Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience.
What You’ll Do As Their E-commerce Customer Service Advisor
- Manage online chat, customer calls, and emails efficiently
- Provide expert guidance on products and services to close sales
- Lead customers through the online sales process for smooth transactions
- Process payments, returns, exchanges, and refunds accurately
- Assist with dispatching orders via couriers and e-commerce platforms
- Drive additional sales through upselling and product recommendations
- Maintain accurate CRM records, call notes, and documentation
- Ensure customers have an exceptional experience at every touchpoint
What We’re Looking For
- Minimum 2 years’ experience in customer service or sales
- Excellent communication skills across phone, email, and web chat
- Proven ability to identify customer needs, resolve issues, and close sales
- Highly organised with strong attention to detail
- Proficient with CRM systems and online sales platforms
- Flexible to work weekends (2 days per month)
Why Join Our Client
- Full-time role (40 hrs/week)
- Work in a vibrant, customer-focused team
- Opportunity to develop your career as an E-commerce Customer Service Advisor
- Be part of a company that values your contribution and growth
If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast-paced environment and loves helping customers, we’d love to hear from you!
What You’ll Do As Their E-commerce Customer Service Advisor
- Manage online chat, customer calls, and emails efficiently
- Provide expert guidance on products and services to close sales
- Lead customers through the online sales process for smooth transactions
- Process payments, returns, exchanges, and refunds accurately
- Assist with dispatching orders via couriers and e-commerce platforms
- Drive additional sales through upselling and product recommendations
- Maintain accurate CRM records, call notes, and documentation
- Ensure customers have an exceptional experience at every touchpoint
What We’re Looking For
- Minimum 2 years’ experience in customer service or sales
- Excellent communication skills across phone, email, and web chat
- Proven ability to identify customer needs, resolve issues, and close sales
- Highly organised with strong attention to detail
- Proficient with CRM systems and online sales platforms
- Flexible to work weekends (2 days per month)
Why Join Our Client
- Full-time role (40 hrs/week)
- Work in a vibrant, customer-focused team
- Opportunity to develop your career as an E-commerce Customer Service Advisor
- Be part of a company that values your contribution and growth
If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast-paced environment and loves helping customers, we’d love to hear from you!