Operations Manager - Grounds Maintenance
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £41,000 i £50,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | KT23 3AA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | HL SERVICES |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 44041-15870 |
Crynodeb
Role: Operations Manager
Purpose:
The Operations Manager will oversee and coordinate all grounds maintenance, invasive weed control, and gritting operations. The role is responsible for ensuring the delivery of high-quality services on time and within budget, meeting client expectations and industry standards. The Operations Manager will also play a key role in implementing strategies to drive the company's growth objectives.
1. Operational Leadership
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Lead, guide, and support the operations team to ensure efficient, safe, and high-quality service delivery.
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Maintain oversight of daily operations within the designated region, including seasonal maintenance schedules, landscaping projects, and ad hoc client requests.
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Implement process improvements to enhance efficiency, quality standards, and cost control.
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Ensure full compliance with regulatory requirements, health & safety regulations, company policies, and environmental standards.
2. Team Management and Development
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Build and manage a highly effective and diverse operations team.
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Foster a culture of operational excellence, safety, and high performance.
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Line-manage operational managers and ensure consistent delivery of company standards.
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Ensure teams are adequately resourced and receive appropriate training and development.
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Provide guidance, support, and feedback to staff, promoting a collaborative and positive work environment.
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Manage subcontractors to ensure work meets company standards and project requirements.
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Conduct recruitment for operational roles, supporting workforce planning and succession strategies.
3. Service Delivery Management
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Coordinate the delivery of all Grounds Care services, ensuring projects are completed on time, within scope, and on budget.
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Develop and implement project plans, timelines, and budgets.
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Liaise with clients, teams, and subcontractors to anticipate and resolve operational challenges.
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Prepare project reports and ensure the scope of works and pricing are understood before commencement.
4. Client Relationship Management
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Build and maintain strong client relationships through effective communication and problem-solving.
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Collaborate with Customer Service Advisors and the commercial team to ensure client enquiries are resolved promptly.
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Identify opportunities for additional services and projects with existing clients.
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Ensure client expectations are understood and consistently delivered by operations teams.
5. Technical Expertise and Compliance
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Maintain up-to-date knowledge of industry trends, techniques, and regulations.
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Provide technical guidance and support to teams and managers.
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Ensure all work complies with health, safety, and environmental regulations.
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Participate in industry events and training programs to enhance technical knowledge and best practices.
6. Financial and Commercial Management
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Develop and manage operational budgets, forecasting revenues, and controlling costs.
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Track KPIs, site audits, customer satisfaction, and team performance.
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Identify additional work opportunities to support company growth.
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Optimise resource allocation, including in-house teams and subcontractors, to maximise efficiency and minimise waste.
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Collaborate with finance and operations teams to prepare invoices, reports, and ensure timely client payments.
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Implement cost-saving measures without compromising quality or client satisfaction.
Key Performance Indicators (KPIs)
100% of operational visits completed per week.
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Minimum of 25 operational audits completed per week.
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100% of scheduled team training completed each month.
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Operational costs maintained within budgeted margins.
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Increased revenue through identification and delivery of additional works.
Reporting Structure:
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Reports to: Director of Operations
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Line manages: Supervisors and Operative roles
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