Admin Team Lead
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £34,380.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £34380.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Rhagfyr 2025 |
| Lleoliad: | Sunderland, SR6 8DZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0654-25-0001 |
Crynodeb
Fulwell Medical Centre Job description and person specification Job title Admin Team Lead Line manager Business & Finance Manager Accountable to The GP Partners Hours per week Job summary The post holder will be responsible for the provision of an efficient and effective reception service. The post holder will allocate work for all members of the team and be wholly responsible for the completion of work. The post holder will supervise and direct the admin team Primary key responsibilities The following are the core responsibilities of the Admin Team Lead. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Provide initial guidance and advice to patients who wish to complain Ensure extended hours requests are managed appropriately, and follow up of associated tasks. To ensure the team carry out regular daily checking of the practice generic NHS email account. Liaise with other members of the Primary Care team and other outside agencies as Required and act as a central source of information. Act as a focal point for communication, advising administrative staff on methods of communication and best practice Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary. To provide support to the Quality Lead as and when require Reception and Patient Services Ensure appropriate cover for telephone lines and manage the reception staff rota. Maintain an overview of the Reception area and appointment service. Liaise with the Practice Operations Manager regarding the organisation of flu clinics, co-ordination of staffing and communication to staff of team target performance. Undertake listening in of telephone system as appropriate. Manage receipt of test results through Path Lab Links and ensure that all messages and actions relating to test results are completed as required. Manage the incoming electronic information within Emis document (such as test results, outpatient letters, discharge summaries and out of hours contacts) Human Resources Manage sickness and conduct back to work interviews for all members of the Admin Team Manage leave requests for all members of the Admin Team Delegated Line Management of the Admin Team Conduct annual appraisals for the Admin Team Oversee secretarial functions and provide guidance and support when needed. Chair Admin meetings and implement actions Manage the admin staff rotas and ensure work allocation is followed and tasks completed efficiently; identify and report any problems to the Practice Operations Manager. Participate in practice procedures for performance review, appraisal or mentoring and promote the value of schemes to reception staff Liaise with the Practice Operations Manager concerning staffing and organisation of work Ensure practice policies are followed and accurate records are kept with particular reference to appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths and major alerts. Assist with production and upkeep of Practice Reception/Clerical Procedures Manual and ensure practice policies are followed by the reception team. Arrange gifts/cards as appropriate for staff occasions in conjunction with the Practice Operations Manager.