administrator
| Dyddiad hysbysebu: | 19 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Rhagfyr 2025 |
| Lleoliad: | Liverpool, L14 0JE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2025-25-0001 |
Crynodeb
Key ResponsibilitiesPatient Reception Greet patients in a friendly, professional manner. Manage check-ins, arrivals, and queries at the reception desk. Handle incoming telephone calls, provide information, and direct queries appropriately. Maintain patient confidentiality at all times. Appointments & Patient Support Book, amend, and manage patient appointments using the clinical system. Support patients with accessing services, including online platforms where applicable. Assist with repeat prescription requests following practice procedures. Signpost patients to appropriate healthcare professionals or services. Administrative Duties Update and maintain accurate patient records. File, scan, and process clinical documents and correspondence. Manage incoming and outgoing mail. Support clinicians and management with routine administrative tasks. Process registrations, deductions, and patient documentation as required. Assist in maintaining organised and tidy reception and admin areas. Teamwork & Service Quality Work collaboratively with reception, clinical, and management teams. Follow practice protocols to support safe and effective service delivery. Participate in training, meetings, and performance reviews. Contribute to continuous improvement and a positive patient experience. Person SpecificationEssential Skills & Qualities Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Ability to prioritise, multitask, and remain calm under pressure. Professional, caring, and patient-focused manner. Reliable, punctual, and committed to high standards. Competent computer and typing skills. Desirable Experience in a healthcare, customer service, or busy administrative environment. Knowledge of GP clinical systems (e.g., EMIS / SystmOne). Understanding of confidentiality, data protection, and safeguarding