Case Manager – Tenancy and Estates
| Dyddiad hysbysebu: | 18 Tachwedd 2025 |
|---|---|
| Cyflog: | £19.20 i £25.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | PAYE: £19.20 per hour Limited/Umbrella: £25.00 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Tachwedd 2025 |
| Lleoliad: | Taunton, Somerset |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR17598 |
Crynodeb
Neway International have a vacancy for a Case Manager – Tenancy and Estates to join our client based with Somerset Council.
Start Date: 01 December 2025
Duration: 12 Weeks (likely to be extended)
Hours per Week: 37 (working pattern: 3 days onsite, 2 days remote)
Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG
Pay Rates
PAYE: £19.20 per hour
Limited/Umbrella: £25.00 per hour
About the Role
Somerset Council is seeking a Case Manager – Tenancy and Estates to oversee the administration and management of social housing properties, with responsibility for between 550 and 750 tenancies. This temporary role provides essential cover during a colleague’s authorised absence, ensuring continuity of service and tenancy management across the council’s housing portfolio.
Key Responsibilities
Oversee tenancy administration and estate management for a large portfolio of properties.
Provide tenancy advice and manage complex housing cases, including support for vulnerable customers.
Ensure accurate recording of all customer contact on the Open Housing System.
Adhere to housing policies, procedures, and relevant legislation.
Deliver comprehensive support to customers to help them sustain their tenancies.
Engage with vulnerable individuals regularly, demonstrating empathy and professionalism.
Ensure compliance with council standards and housing regulations.
Candidate Profile
We are looking for an experienced housing professional who can demonstrate:
Strong knowledge of housing laws, tenancy management, and estate administration.
Experience working with vulnerable customers and managing complex cases.
Excellent interpersonal and communication skills.
Ability to manage a diverse workload effectively.
Commitment to delivering high-quality, customer-focused housing services.
Flexibility to work onsite and remotely as required.
Start Date: 01 December 2025
Duration: 12 Weeks (likely to be extended)
Hours per Week: 37 (working pattern: 3 days onsite, 2 days remote)
Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG
Pay Rates
PAYE: £19.20 per hour
Limited/Umbrella: £25.00 per hour
About the Role
Somerset Council is seeking a Case Manager – Tenancy and Estates to oversee the administration and management of social housing properties, with responsibility for between 550 and 750 tenancies. This temporary role provides essential cover during a colleague’s authorised absence, ensuring continuity of service and tenancy management across the council’s housing portfolio.
Key Responsibilities
Oversee tenancy administration and estate management for a large portfolio of properties.
Provide tenancy advice and manage complex housing cases, including support for vulnerable customers.
Ensure accurate recording of all customer contact on the Open Housing System.
Adhere to housing policies, procedures, and relevant legislation.
Deliver comprehensive support to customers to help them sustain their tenancies.
Engage with vulnerable individuals regularly, demonstrating empathy and professionalism.
Ensure compliance with council standards and housing regulations.
Candidate Profile
We are looking for an experienced housing professional who can demonstrate:
Strong knowledge of housing laws, tenancy management, and estate administration.
Experience working with vulnerable customers and managing complex cases.
Excellent interpersonal and communication skills.
Ability to manage a diverse workload effectively.
Commitment to delivering high-quality, customer-focused housing services.
Flexibility to work onsite and remotely as required.