Dermatology Front of House
| Dyddiad hysbysebu: | 18 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Rhagfyr 2025 |
| Lleoliad: | Shoreham by sea, BN43 6TQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9279-25-2165 |
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Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. Main Duties and Responsibilities Meet and greet all patients within our dermatology department Booking/Rebooking and outcoming of all dermatology appointments Allocating Referrals to correct clinics and site Distributing, collecting and uploading any requested forms Electronic Filing: maintain accurate electronic filing of patient records and documentation Supporting with rota allocations Respond to patient queries via email and telephoneCommunication Answer telephone and email queries in a timely and courteous manner,ensuring queries are responded to efficiently. Meet and greet all patients within our dermatology department To handle difficult situations and sensitive information in a calm andprofessional manner Liaising with clinicians, registrars, specialist nurses and other members of our clinical and non-clinical teams, ensuring patient care is delivered to the highest standard. Key relationshipsGeneral ManagerOperational ManagerDirectorate Support ManagerSpecialty Co-OrdinatorsAdmin Support Secretary Service Delivery and Improvement To manage and prioritise own workload and be able to work independently. Ensure all dermatology patient referrals allocated to correct clinics. Ensure clinics are fully utilised, booking appointments in the appropriateslots/clinics. Escalate any departmental concerns or operational issues that preventservice delivery to the line manager.People Management and Development Attend appropriate training to fulfil role. Meet contractual obligations to comply with mandatory training. Manage and prioritise own workload and be able to work independently To participate in the promotion of a positive learning environment and to always act as a role model, at all times. Communicate with patients in a professional and caring manner.Patient Care Delivery Dealing with enquiries and issues raised in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values. Maintain confidentiality in all aspects of the role including claims andcomplaints. Ensure that patient contact details are correct on referrals and PAS,contacting GP surgeries when necessary to obtain more up to date oradditional details. Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work,internal job rotation and absence cover. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.