Bank Physiotherapy Outpatient Admin Officer
| Dyddiad hysbysebu: | 18 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.75 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.75 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Rhagfyr 2025 |
| Lleoliad: | Hayward's Heath, RH16 4EX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9279-25-2156 |
Crynodeb
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. Communication 1. Maintain good communication with the Physiotherapy team and all other staff in the work environment. 2. Answer all enquiries on the telephone comprehensively, being aware of who to consult according to the needs of the caller. 3. Deal with general enquiries in a professional, appropriate, and sensitive manner, as efficiently as possible, either in person, over the telephone or via email from staff, patients, and the general public, and deciding when to escalate as appropriate. 4. Communicate information in an easy-to-understand form to patients, carers, and others in a tactful and sensitive manner, persuading and influencing where necessary. 5. Communicate with the team in a timely and effective manner and ensure that duties are conducted as requested. 6. Communicate patient information across professions and to external bodies in a secure manner ensuring confidentiality is respected at all times. 7. Post correspondence to other health care professionals as necessary. 8. Liaise with other hospital departments including legal team, information governance in a friendly, professional, and courteous manner. Service Delivery and Improvement 1. To be aware of and follow trust policies. 2. Provide comments and feedback on proposals for change of policies and procedures. 3. Assist in maintaining and updating departmental procedures. 4. To highlight concerns regarding the service, to the appropriate person, offering suggestions where possible. 5. To ensure tracking systems for patient notes are completed. 6. Record Medico-legal requests in relevant databases and spread sheets. 7. Meet requests for information with dictated deadlines. 8. To organise, scan and upload notes onto mediviewer in line with the agreed Trust processes. 9. To organise the physical storage of paper notes and be able to locate notes as required. 10. To dispose of notes in line with Trust policies. People Management and Development 1. Work as part of the team to provide a high-quality service. 2. Instruct and support new team members about the administration within the department. 3. Participate in training programmes and attend staff meetings. Patient Care Delivery 1. Deal with general enquiries in person, either face to face, over the telephone or via email from staff, patients, and the general public. 2. Undertake any duties that may be deemed necessary to support the physiotherapy or other therapy services. Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager