General Manager

Dyddiad hysbysebu:	17 Tachwedd 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive Salary & Amazing Company Benefits
Oriau:	Llawn Amser
Dyddiad cau:	17 Rhagfyr 2025
Lleoliad:	PH16 5QR
Cwmni:	Apex Hotels
Math o swydd:	Parhaol
Cyfeirnod swydd:	1977f73b5dc9457abe29

Crynodeb

Why Join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

Your Role:

As General Manager you will be responsible for the overall management and operation of the 4* Pine Trees Hotel. You will ensure the highest standards of service, guest satisfaction, and profitability. This role requires a strong leader with a passion for hospitality, someone with exceptional 4 or 5 Star experience, and the ability to inspire and manage a diverse team.

As General Manager you will lead and motivate the hotel team to achieve both immediate goals and long-term strategy. The focus is on embedding an inspiring team culture, people development, commercial achievement spanning from top line revenue to bottom line profitability, quality and service delivery excellence.

Key responsibilities:

• Provide strategic direction and leadership for the hotel, ensuring a wholly positive and engaged work environment.
• Mentor and develop senior leaders within the hotel.
• Implement and maintain high level 4 & 5 Star standard operating procedures across the hotel, ensuring the hotel team is delivering exceptional service to our guests, with any insights rectified through appropriate training.
• In conjunction with the Head of Commercial and their team, develop and execute sales and marketing strategies to attract and retain guests and clients.
• Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc.
• In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans.
• Manage the financial performance including attainment of annual revenue growth and profit conversion targets.
• Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop and deploy appropriate operational cost actions to maximise profit protection.
• In collaboration with the Head of Commercial, maximize revenue through effective pricing and sales strategies for bedrooms, events, external spa, restaurant and bar.
• Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured.
• Promote a culture of continuous improvement and professional development.
• Collaborate closely with Head of Operations and peer group in stringently reviewing key service measurements to attain guest net promoter score and brand global review index in alignment with scorecard targets.
• Champion and encourage a culture and awareness within the properties which support our initiatives to our charity partners and local community initiatives.

About you

• 4 or 5 Star luxury hotel experience.
• Ability to create a high performing and all-inclusive guest centric culture.
• Sales focused with an ability to expertly support closing business leads.
• Strong growth mindset with the ability to adapt.
• Excellent verbal and written communication.
• Excellent organizational skills, with the ability to handle multiple priorities.
• Highly analytical, creative problem solver and a strong leader.
• Ability to make concise cost benefit decisions.
• Crisis management skills.
• Leading from the front mentality with effective resourcing skills.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 35 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands

This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.