Community Development & Engagement Lead | Central and North West London NHS Foundation Trust

Posting date:	17 November 2025
Salary:	Not specified
Additional salary information:	£56,276 - £63,176 per annum inc HCAS (pro rata if P/T)
Hours:	Full time
Closing date:	17 December 2025
Location:	London, SW1V 1DX
Company:	CNWL NHS Foundation Trust
Job type:	Permanent
Job reference:	7620801/333-J-WE-0777-A

Summary

This role will facilitate effective engagement between Westminster Talking Therapies and local stakeholders, referrers and community. The postholder will develop proactive strategies to ensure the service is well understood in the community with clear and accessible referral pathways, and that the services develops and communicates in a way that is effective for the local population and referrers, whilst continuing to adhere to national guidance for NHS Talking Therapies Services. A key area of this role is to ensure the service is addressing health inequalities in the local population.

The postholder will be responsible for ensuring the service develops an effective outreach and engagement programme which enables the service to achieve the expected key performance indicators.

To be a key figure in the borough in helping the local community (both professionals and members of the public) understand local Mental Health services and how to navigate these, as well as ensuring that feedback from the community is heard and considered by Mental Health services.

The post holder will be expected to have well developed organisational and business support skills of their own in order to meet the requirements for this role.

· Lead the Westminster Talking Therapies (WTT) outreach and engagement programme, working under the Clinical Lead and Deputy Clinical Leads.

· Develop a co-produced outreach programme to meet local population needs, reduce health inequalities, and support understanding and management of anxiety and depression.

· Promote population health and innovation, while coordinating supervision and maintaining high standards across the Community Development Team.

· Ensure compliance with legislative frameworks, Safeguarding, and CNWL policies.

· Drive service evaluation, research, and policy development, supporting co-creation and service user involvement.

· Maximise opportunities through partnership with local Westminster organisations, other CNWL services, and relevant agencies.

· Maintain robust administrative systems, facilitate support for carers, and ensure effective team leadership and professional development.

AtWestminster Talking Therapies (WTT), we are committed to improving mental health and wellbeing across our diverse local communities. Our team is supportive, collaborative, and innovative, combining clinical expertise with a focus on outreach, engagement, and co-production with service users.

AsOutreach and Engagement Lead, you will shape and deliver our community outreach programme, working directly with service users, carers, and partner organisations to increase awareness of mental health support, reduce inequalities, and improve access to evidence-based therapies.

This role blendsstrategic leadership, team management, and hands-on community engagement. You will lead a multidisciplinary team, drive service innovation, and ensure service development reflects the needs and voices of the people we serve.

If you are passionate about mental health, skilled in partnership working, and enjoy a role that combines leadership with real community impact, this is the opportunity for you.

· Act as a key member of the WTT Senior Management Team (SMT).

· Work in partnership with service users, carers, and community representatives to ensure meaningful consultation on service standards and development.

· Promote effective intra- and inter-team communication and reflective practice.

· Maintain strong working relationships with GPs, Primary Care Networks, and voluntary sector organisations.

· Liaise with CNWL services and local Westminster community groups to resolve interface issues and support collaborative working.

· Disseminate information about professional developments, policy or legislative changes, and community resources to ensure staff utilise them effectively.

· Collaborate with CNWL Communications, the Talking Therapies Services Support Manager, and WTT digital leads to develop public-facing materials (leaflets, social media content, etc.).

· Represent WTT at senior-level meetings, including partnership and Primary Care Network meetings and Octopus (INT) Meetings

· Attend liaison meetings with relevant agencies (e.g., CNWL, housing, learning disabilities).

· Lead the outreach team, ensuring members have the skills and competence to deliver high-quality outreach work.

· Provide line management and ensure supervision and appraisal take place in line with CNWL policy.

· Recruit staff as required and ensure CNWL HR procedures are followed.

· Manage disciplinary, grievance, and attendance issues in accordance with CNWL policies.

· Ensure team members adhere to operational policies and agreed standards.

· Facilitate a multidisciplinary, shared leadership approach that optimises staff resources for the benefit of service users.

· Ensure risk assessment and management procedures are in place and followed.

· Work with the Service Lead and finance colleagues to manage budgets and resources appropriately.

· Promote good team working, local leadership, and reflective practice.

· Ensure compliance with CNWL standards and procedures for Health and Safety, Fire Safety, First Aid, and response to serious incidents.

· Advise senior managers and professional leads on professional issues as required.

· Undertake other duties relevant to the post as directed by senior management.

· Research and Development

· Lead and participate in research, Quality Improvement (QI), and audit projects as agreed with senior management.

· Ensure all team activity is underpinned by evidence-based practice wherever possible.

· Develop and maintain strong connections with local community and third-sector organisations, GPs, and Westminster Local Authority.

· Use insights from these connections to adapt and improve the service in response to local need.

· Maintain strong links with other CNWL community teams.

· Actively engage service users, carers, and the local population in developing the Westminster Talking Therapies offer.


This advert closes on Monday 1 Dec 2025

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