Senior Housing Support Practitioner
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £30,170 per year |
| Hours: | Full time |
| Closing date: | 28 November 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | YMCA Together |
| Job type: | Permanent |
| Job reference: |
Summary
SENIOR HOUSING SUPPORT PRACTITIONER
Location: Based at Alton Street however ability to travel and support our alternative outreach services which include Norwich Road and Ullet Road and attend Nightingale House when required
Salary: £30,170.22
Hours: 37.5 hours per week, 9-5pm Monday to Friday however flexibility to work outside these hours if required to meet the needs of the service
Job Type Permanent/Fixed Term – Lone Working
Shortlisting: 1st December
Interview: 5th December
Why this role would be great for you
We are seeking a compassionate and motivated Senior Housing Support Practitioner to support our step down services in the community. This is an exciting opportunity for anyone with a passion for supporting other and uses initiative to work independently.
Our mental health services have secured an accommodation on Alton Street. This accommodation will place 13 residents as a move on opportunity for the people we work alongside in our Mental Health services. The applicant will manage these 13 tenants, in addition to supporting the tenants living in Ullet and Norwich Road, with resettlement, community engagement and wellbeing. The applicant will also be responsible for building management, health and safety of the building, and will generally lone work. For that reason, we are looking for someone who is experienced with support work, and has a wealth of experience engaging service users, and an understanding of housing legislation in the city.
The successful applicant would also be expected to have a visible presence, managing their diary to spend regular time in our alternative step down services (i.e Norwich Road and Ullet Road). The post holder will be expected to support with moves between services, ensure Housing Benefit is completed, and service users are managing their tenancy independently.
The post holder is expected to have an interest in mental health and liaise with mental health teams, social services, amongst other professionals. The Senior Housing Support Practitioner will hold 1-1 support sessions with residents, with a focus on resettlement, move on, and working towards complete independence. The post holder will have confidence updating risk assessments, support planning, case notes and a keen understanding of safeguarding protocol.
The Senior Housing Support Practitioner will undergo Cognitive Analytic Therapy Skills Training (CAT) this will provide a framework for understanding and working with the people we support. Training will also be provided around other aspects of the role. This approach will be used for planning and assessing effectiveness of a variety of interventions and risk management.
Our service is built on the SHREK values and dedicates itself to a person-centred approach.
What your week may look like
The Senior Housing Support Practitioner will be skilled in supporting residents with resettlement, managing expectations, whilst building positive therapeutic relationships. The post holder will also ensure the health and safety of the buildings we manage. This includes weekly fire checks, reporting any maintenance concerns, amongst other tasks.
Although the support worker will work in the community, they will be part of the Nightingale Leadership Team. This will include attending team meetings, alongside reflective practice at the service and may be expected to facilitate supervision sessions for support practitioners in line with service needs.
Some of the expectations of the role include:
• Managing time effectively to support our outreach residents
• Ability to use initiative and think outside the box
• Ensuring each person will receive personalised support considering their identified risks and personal needs
• Engaging with professionals and other providers to provide a safe space to complete support sessions.
• Providing a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer
• To respond to emergency referrals and/or situations.
The skills we are looking for
EXPERIENCE
• Experience of working with individuals with a history of mental health, homelessness and substance misuse.
• Ability to demonstrate leadership skills in practice
• Experience of Adult Safeguarding
• Experience of partnership working
• Experience of creative support planning and goal setting
• Experience of formulating risk assessments
• Experience of resettling individuals into independent accommodation
• Experience of working with multi-agencies
• Experience managing maintenance concerns and reporting issues
KNOWLEDGE
• A working knowledge of providing support
• A working knowledge of mental health diagnosis’
• A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
• Knowledge of safeguarding protocols
• Excellent communication, engagement and interpersonal skills
• Excellent administration skills
EMPATHY and RESPECT
• YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated
What is a nice to have
• Experience of working within a psychologically informed environment (PIE)
• Experience of Trauma Informed Care and of working in a therapeutic environment
• Experience of Management and Leadership
• Knowledge and understanding of the mental health act
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Location: Based at Alton Street however ability to travel and support our alternative outreach services which include Norwich Road and Ullet Road and attend Nightingale House when required
Salary: £30,170.22
Hours: 37.5 hours per week, 9-5pm Monday to Friday however flexibility to work outside these hours if required to meet the needs of the service
Job Type Permanent/Fixed Term – Lone Working
Shortlisting: 1st December
Interview: 5th December
Why this role would be great for you
We are seeking a compassionate and motivated Senior Housing Support Practitioner to support our step down services in the community. This is an exciting opportunity for anyone with a passion for supporting other and uses initiative to work independently.
Our mental health services have secured an accommodation on Alton Street. This accommodation will place 13 residents as a move on opportunity for the people we work alongside in our Mental Health services. The applicant will manage these 13 tenants, in addition to supporting the tenants living in Ullet and Norwich Road, with resettlement, community engagement and wellbeing. The applicant will also be responsible for building management, health and safety of the building, and will generally lone work. For that reason, we are looking for someone who is experienced with support work, and has a wealth of experience engaging service users, and an understanding of housing legislation in the city.
The successful applicant would also be expected to have a visible presence, managing their diary to spend regular time in our alternative step down services (i.e Norwich Road and Ullet Road). The post holder will be expected to support with moves between services, ensure Housing Benefit is completed, and service users are managing their tenancy independently.
The post holder is expected to have an interest in mental health and liaise with mental health teams, social services, amongst other professionals. The Senior Housing Support Practitioner will hold 1-1 support sessions with residents, with a focus on resettlement, move on, and working towards complete independence. The post holder will have confidence updating risk assessments, support planning, case notes and a keen understanding of safeguarding protocol.
The Senior Housing Support Practitioner will undergo Cognitive Analytic Therapy Skills Training (CAT) this will provide a framework for understanding and working with the people we support. Training will also be provided around other aspects of the role. This approach will be used for planning and assessing effectiveness of a variety of interventions and risk management.
Our service is built on the SHREK values and dedicates itself to a person-centred approach.
What your week may look like
The Senior Housing Support Practitioner will be skilled in supporting residents with resettlement, managing expectations, whilst building positive therapeutic relationships. The post holder will also ensure the health and safety of the buildings we manage. This includes weekly fire checks, reporting any maintenance concerns, amongst other tasks.
Although the support worker will work in the community, they will be part of the Nightingale Leadership Team. This will include attending team meetings, alongside reflective practice at the service and may be expected to facilitate supervision sessions for support practitioners in line with service needs.
Some of the expectations of the role include:
• Managing time effectively to support our outreach residents
• Ability to use initiative and think outside the box
• Ensuring each person will receive personalised support considering their identified risks and personal needs
• Engaging with professionals and other providers to provide a safe space to complete support sessions.
• Providing a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer
• To respond to emergency referrals and/or situations.
The skills we are looking for
EXPERIENCE
• Experience of working with individuals with a history of mental health, homelessness and substance misuse.
• Ability to demonstrate leadership skills in practice
• Experience of Adult Safeguarding
• Experience of partnership working
• Experience of creative support planning and goal setting
• Experience of formulating risk assessments
• Experience of resettling individuals into independent accommodation
• Experience of working with multi-agencies
• Experience managing maintenance concerns and reporting issues
KNOWLEDGE
• A working knowledge of providing support
• A working knowledge of mental health diagnosis’
• A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
• Knowledge of safeguarding protocols
• Excellent communication, engagement and interpersonal skills
• Excellent administration skills
EMPATHY and RESPECT
• YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated
What is a nice to have
• Experience of working within a psychologically informed environment (PIE)
• Experience of Trauma Informed Care and of working in a therapeutic environment
• Experience of Management and Leadership
• Knowledge and understanding of the mental health act
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.