Family Liaison Officer (FLO) / Attendance Support
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £31,500 per year |
| Hours: | Full time |
| Closing date: | 14 December 2025 |
| Location: | Stonegate, Wadhurst |
| Remote working: | On-site only |
| Company: | Acorn Care and Education |
| Job type: | Permanent |
| Job reference: | 295449FAJ |
Summary
Job Title: Family Liaison Officer (FLO) / Attendance Support
Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL
Salary: Up to £31,500.00 per annum dependent on experience (not pro rata)
Hours: 37.5 hours per week | Monday to Friday | 8:00 am – 4:00 pm (including one 5:00 pm finish)
Contract: Permanent, Term Time Only
Start: February 2026
UK applicants only – this role does not offer sponsorship
At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child’s success. We’re looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community.
This is a truly rewarding role where you’ll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education.
About the Role
As our Family Liaison Officer, you’ll be the vital link between home and school — offering practical guidance, emotional support, and advocacy for families who may be facing challenges.
You’ll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job — it’s a chance to make a genuine difference in the lives of our pupils and families every single day.
Your Key Responsibilities
Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School
Act as the main point of contact for families needing advice, guidance, or support
Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action
Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services
Carry out home visits when required and maintain regular communication with families
Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils
Support senior leaders in identifying and addressing attendance concerns or patterns of absence
Monitor and review pupil progress, attendance, and wellbeing data to inform interventions
Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current
Maintain accurate and confidential records, including case studies, reports, and referrals
Who We’re Looking For
We’re seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You’ll be someone who genuinely cares about making a difference — not just for pupils, but for their families and the wider school community too.
You will bring:
GCSEs (or equivalent) in English and Maths
Experience supporting children, young people, or families in a school or community setting
A strong understanding of safeguarding, confidentiality, and child protection procedures
The ability to work collaboratively with teachers, families, and multi-agency professionals
Excellent organisational and communication skills with a calm, empathetic approach
A proactive, solution-focused mindset and a genuine passion for helping children succeed
At Bricklehurst Manor, you’ll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn’t just a teaching job — it’s a chance to help build something extraordinary from the ground up.
About the School
Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11–16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs.
This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential.
We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK’s leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL
Salary: Up to £31,500.00 per annum dependent on experience (not pro rata)
Hours: 37.5 hours per week | Monday to Friday | 8:00 am – 4:00 pm (including one 5:00 pm finish)
Contract: Permanent, Term Time Only
Start: February 2026
UK applicants only – this role does not offer sponsorship
At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child’s success. We’re looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community.
This is a truly rewarding role where you’ll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education.
About the Role
As our Family Liaison Officer, you’ll be the vital link between home and school — offering practical guidance, emotional support, and advocacy for families who may be facing challenges.
You’ll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job — it’s a chance to make a genuine difference in the lives of our pupils and families every single day.
Your Key Responsibilities
Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School
Act as the main point of contact for families needing advice, guidance, or support
Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action
Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services
Carry out home visits when required and maintain regular communication with families
Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils
Support senior leaders in identifying and addressing attendance concerns or patterns of absence
Monitor and review pupil progress, attendance, and wellbeing data to inform interventions
Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current
Maintain accurate and confidential records, including case studies, reports, and referrals
Who We’re Looking For
We’re seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You’ll be someone who genuinely cares about making a difference — not just for pupils, but for their families and the wider school community too.
You will bring:
GCSEs (or equivalent) in English and Maths
Experience supporting children, young people, or families in a school or community setting
A strong understanding of safeguarding, confidentiality, and child protection procedures
The ability to work collaboratively with teachers, families, and multi-agency professionals
Excellent organisational and communication skills with a calm, empathetic approach
A proactive, solution-focused mindset and a genuine passion for helping children succeed
At Bricklehurst Manor, you’ll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn’t just a teaching job — it’s a chance to help build something extraordinary from the ground up.
About the School
Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11–16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs.
This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential.
We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK’s leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.