Reception/Care Navigator
| Dyddiad hysbysebu: | 13 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Tachwedd 2025 |
| Lleoliad: | March, PE15 8BG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3901-25-0006 |
Crynodeb
Job Summary: The Receptionist/Care Navigator plays a key role in delivering a high standard of front-of-house and administrative support within the Practice. This includes greeting and assisting patients both in person and through electronic communication, managing appointments, handling enquiries, and ensuring the smooth day-to-day running of reception services. The role requires excellent communication and organisational skills to care navigate patients to the most appropriate service, maintain accurate records, and provide efficient administrative support. Receptionist/Care Navigator Duties: Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Register new and temporary patients. Organising home visits as necessary. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same. Carry out a range of administrative duties such as responding to tasks, AccRux, emails etc Premises: o Open up premises at the start of the day when first to arrive make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, and the internal lights are off etc. Attend team, practice meetings and mandatory training Give results and/or information to the patient as needed. Accept and ensure all specimens are clearly labelled and put in box in reception area. Accept prescription requests and give out prescriptions to patients. Undertake any other additional duties appropriate to the post as requested Confidentiality Handle all patient, carer, colleague, and Practice information with strict confidentiality. Share confidential information only with authorised individuals in line with Practice policies and data protection legislation Practice Protocols Adhere to all clinical and administrative protocols and stay up to date with any changes. Contribute suggestions for improvements where appropriate. Health & Safety Promote and maintain the health, safety, and security of self and others in line with Practice policies and procedures and report hazards and incidents promptly. Identify risks in work activities and manage them appropriately. Follow infection control procedures and maintain safe, clean work and patient areas. Equality and Diversity Respect and support the rights, dignity, and diversity of patients, carers, and colleagues. Maintain a welcoming, inclusive, and non-judgmental approach. Personal and Professional Development Take responsibility for personal learning, development, and performance. Participate in annual performance reviews and Practice training programmes. Share knowledge and skills with colleagues where appropriate. Attend/complete mandatory training. Quality and Performance Maintain high standards of quality, efficiency, and patient care. Identify and report issues of quality, risk, or non-compliance. Assess own performance, take accountability, and contribute to team effectiveness. Work collaboratively with colleagues and external agencies to meet patient needs. Manage workload, time, and resources effectively. Communication Communicate clearly and professionally with patients, carers, and colleagues. Adapt communication methods to meet individual needs where required.