Complaint Handler
| Dyddiad hysbysebu: | 13 Tachwedd 2025 |
|---|---|
| Cyflog: | £28,479.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Annual bonus |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Rhagfyr 2025 |
| Lleoliad: | Belper, Derbyshire, DE56 1JT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brook Street |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH427678_1763028810 |
Crynodeb
Location: Belper, Derbyshire (On Site working)
Hours: Full-time, 39.5 hours per week
Shifts: Shifts between the hours of 8am and 5.30pm Monday to Friday, plus 1 Saturday morning per month
Salary: £28,479 + £1,500 annual bonus
Brook Street is working with a leading contact centre in Derbyshire to recruit experienced Complaint Handlers to join their growing team.
Key Responsibilities-
Take ownership of customer complaints, ensuring successful resolutions and positive outcomes.
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Investigate cases thoroughly using root-cause analysis, collaborating with internal departments to gather all necessary information.
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Manage incoming calls, emails, and social media complaints-prioritising responses effectively while maintaining full case ownership.
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Provide clear, professional written communication and regular updates to customers and internal stakeholders.
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Minimum of 1 year's experience in complaint management or resolution.
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GCSE grade 4/C in English and Maths (or equivalent) is essential.
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Excellent written and verbal communication skills with strong attention to detail.
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Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.