Switchboard Operator
| Dyddiad hysbysebu: | 13 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.21 i £14.41 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Rhagfyr 2025 |
| Lleoliad: | BR6 8ND |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 150155 |
Crynodeb
Switchboard Operator
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 37.5
Working Pattern: 7am - 3pm or 2pm -10pm (5/7 days a week)
Contract Type: Permanent
Hourly Rate: £12.21 - £14.41
As a Switchboard/Reception Operator, you will provide an efficient and responsive service, maintaining a courteous and professional approach at all times while on Trust premises.
In this role, you will carry out duties to ensure the delivery of an effective and well-managed service. All work must be completed in accordance with health, safety, security, and Company and Trust policies and procedures.
The Role
Answer calls and face-to-face queries promptly and politely, directing callers and visitors to the correct department and completing records as required.
Operate internal and external bleep and radio paging systems, including programming new pagers, issuing batteries, and testing equipment.
Support the efficient operation of the department by maintaining contact details, bleep and on-call lists, and managing ID cards and keys.
Participate in system maintenance, ensuring all calls and tasks are completed in line with Company and Trust policies.
Distribute calls and tasks efficiently to the appropriate person or department.
Follow procedures during major incidents, including bomb threats, fires, cardiac arrests, and other emergencies, in line with Trust and Company guidelines.
Maintain confidentiality, privacy, and dignity at all times, in accordance with the Data Protection Act and Company and Trust policies.
About You
Operate all mechanical and electrical equipment safely and correctly, following training and approved methods.
Maintain a clean, neat, and professional appearance, complying with Company and Trust uniform, hand care, and hygiene standards.
Participate in team meetings, training, performance reviews, return-to-work discussions, and cooperate with accident or other investigations as required.
Identify personal development and training needs and attend agreed training programmes.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: Orpington, BR6 8ND
Hours of work: 37.5
Working Pattern: 7am - 3pm or 2pm -10pm (5/7 days a week)
Contract Type: Permanent
Hourly Rate: £12.21 - £14.41
As a Switchboard/Reception Operator, you will provide an efficient and responsive service, maintaining a courteous and professional approach at all times while on Trust premises.
In this role, you will carry out duties to ensure the delivery of an effective and well-managed service. All work must be completed in accordance with health, safety, security, and Company and Trust policies and procedures.
The Role
Answer calls and face-to-face queries promptly and politely, directing callers and visitors to the correct department and completing records as required.
Operate internal and external bleep and radio paging systems, including programming new pagers, issuing batteries, and testing equipment.
Support the efficient operation of the department by maintaining contact details, bleep and on-call lists, and managing ID cards and keys.
Participate in system maintenance, ensuring all calls and tasks are completed in line with Company and Trust policies.
Distribute calls and tasks efficiently to the appropriate person or department.
Follow procedures during major incidents, including bomb threats, fires, cardiac arrests, and other emergencies, in line with Trust and Company guidelines.
Maintain confidentiality, privacy, and dignity at all times, in accordance with the Data Protection Act and Company and Trust policies.
About You
Operate all mechanical and electrical equipment safely and correctly, following training and approved methods.
Maintain a clean, neat, and professional appearance, complying with Company and Trust uniform, hand care, and hygiene standards.
Participate in team meetings, training, performance reviews, return-to-work discussions, and cooperate with accident or other investigations as required.
Identify personal development and training needs and attend agreed training programmes.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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