Care Coordinator (Reception)

Dyddiad hysbysebu:	12 Tachwedd 2025
Cyflog:	£23,810.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£23810.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	27 Tachwedd 2025
Lleoliad:	Brighouse , HD6 1AT
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0468-25-0025

Crynodeb

Undertake work in line with PCN directed priorities. Act as the first port of call for patients in relation to their care. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance. Administer tasks and ensure referrals are completed and care delivered by keeping in regular telephone contact. Develop and maintain engagement with practice staff and encourage best practice. Provide coordination and navigation for patients across health and care services, alongside working closely with other primary care roles. Support the coordination and delivery of care home MDTs within the PCN, supporting delivery of the enhanced health in care homes model. Support the PCN to collate patient and carer feedback on their experiences. Support national screening programmes. Support PCN and patient liaison with other agencies to coordinate care for patients. Where required, proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids. Refer to patients to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service. Help people to manage their needs, answering their queries and support them to make appointments. Support the delivery of personalised care in care homes/LD homes through collaborative working between health, social care, voluntary, community and social enterprise sector and care home partners. Ensure that people have good quality information to help them make choices about their care. Signpost people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outline in this job description the post-holder may have access to confidential information relating to patients, their carers, practice, or staff information. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, or member practices may only be divulged to authorised person in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager. To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group, mental health and community care delivery. To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this. To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant organisations policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these. To comply at all times with the PGPAs Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and PGPA business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff is responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended. Equality & Diversity PGPA is committed to equality and diversity and works hard to make sure all staff and service users have access to an environment that is open and a free from discrimination. As an organisation, we value the diversity of our staff and service users, and therefore recognise and appreciate that everyone associated with PGPA is different and so should be treated in ways that are consistent with their needs and preferences. Therefore all staff are required to be aware of the organisations Equality and Diversity Policy and the commitments and responsibilities we have to: Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act. Advance equality of opportunity between people who share a protected characteristic and those who do not. Foster good relations between people who share a protected characteristic and those who do not. We firmly believe that it makes good business sense to have a workforce representative of the communities we serve and so encourage applications from all sections of the community. Safety, health, environment and fire (SHEF) PGPA is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take a reasonable care of health and safety at work for you, your team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Quality & Patient Safety Protection of Children & Vulnerable Adults To promote and safeguard the welfare of children, young people and vulnerable adults and the implementation of NICE guidance and other statutory / best practice guidelines. (if appropriate). Confidentiality PGPA is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. they do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff protect patient information and provide a confidential service. Quality and Continuous improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and to enhance patient care. Induction training On arrival at the practice, all personnel are to complete a practice induction programme. This is managed by the Practice Manager. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programmes. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately enable them to improve processes and service delivery. Staff will be required to participate in regular supervision in accordance with good practice guidelines and policy and take part in the organisations annual appraisal process. Collaborative working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure that they communicate in a manner which enable the sharing of information in an appropriate manner. Service delivery Staff at PGPA must adhere to the information contained within the practice and PGPA policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction proves regarding policy and procedure. Security The security of PGPA is the responsibility of all personnel. Staff must ensure that they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured. Professional conduct At PGPA, staff are required to dress appropriately for their role. Clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of PGPA days leave each year and should be encouraged to take their leave entitlement. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the line manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.