Head Of Residence - Colnbrook House
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | UB7 0FX |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 85919 |
Crynodeb
Head of Residence Colnbrook, Heathrow Immigration Removal Centre
Job objectives and responsibilities
· To manage the residential function within the Centre, ensuring a safe, secure and decent environment is provided in line with all legislation, company policies and procedures and all contractual and relevant Home Office standards.
· Provide advice, coaching and support to staff in order to maximise the efficient and effective operation of the residential function.
Main duties and accountabilities
· Lead the provision of a secure, safe, decent and effective residential environment for detainees to ensure that their human rights are valued and all relevant standards are adhered to.
· Establish and manage an effective induction process for detainees to support the effective residential environment.
· Develop, review and manage the implementation of the detainee complaints procedure to ensuring compliance with company standards and procedures.
· Coach and support staff development to maximise staff performance, motivation and contribution.
· Manage and monitor staff to ensure an effective residential service is delivered in line with contractual obligations and company standards.
· Establish effective communications ensuring that relevant information is processed and disseminated both accurately and to deadline.
· Assist in promoting Health & Safety across the Centre to ensure it is embedded within the residential units and its' requirements are met across the Centre.
· Integrate HMIP ‘Expectations' into all key policies and raise awareness with all staff groups in order to embed the principles as appropriate.
· Work with staff across the function and the wider Centre to ensure a culture where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is maintained.
· Develop a culture committed to continuous improvement and the delivery of excellent service, by ensuring that audit and compliance activities are firmly embedded within the functional area.
· Manage financial and commercial aspects within the function, including developing and agreeing budgets and expenditure to ensure financial parameters and company targets are met.
· Manage serious operational incidents assuming the role of Silver Commander in liaison with both C+C and Home Office Gold Command.
· Participate in Mitie initiatives including succession planning and the talent pipeline as well as contributing to business development opportunities as appropriate within Care and Custody.
· Form part of a Duty Director on call roster along with other SMT members, which will include weekend work, for which time off in lieu will be allowed.
Person Specification
Essential
· Substantial experience at a managerial level within a custodial environment and a commitment to ensuring a safe, decent and secure environment for all
· A demonstrable commitment to Mitie Values and expected behaviours
· Commercial acumen including budget management and driving financial efficiencies
· Demonstrable experience of line management and supporting/coaching of staff to achieve effective results
· The ability to perform well under pressure, and to balance competing priorities
· The ability to think creatively, and apply innovation to service delivery
· Experience of establishing and maintaining stakeholder relationships at senior level
· The ability to collaborate and work inclusively with colleagues as part of a Senior Management Team
Essential
· Substantial experience at a managerial level within a custodial environment and a commitment to ensuring a safe, decent and secure environment for all
· A demonstrable commitment to Mitie Values and expected behaviours
· Commercial acumen including budget management and driving financial efficiencies
· Demonstrable experience of line management and supporting/coaching of staff to achieve effective results
· The ability to perform well under pressure, and to balance competing priorities
· The ability to think creatively, and apply innovation to service delivery
· Experience of establishing and maintaining stakeholder relationships at senior level
· The ability to collaborate and work inclusively with colleagues as part of a Senior Management Team
You must be eligible for CTC clearance. You must have lived and worked in the UK for more than 3 years with no overea trips of more than 3 months. You must hold a valid British passport or EU passport with Share Code or ILR from a Commonwealth country. You must have no criminal record or be part of an ongoing police investigation.