Junior Operations Analyst x2
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Cyflog: | £34,000 i £35,700 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Tachwedd 2025 |
| Lleoliad: | London |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 436684/1 |
Crynodeb
Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
This role will help you provide a gateway into Policing and work with resolver teams in a fast paced and dynamic environment.
You will be working in an IT Operations Centre (ITOC) environment. Monitoring real time services that support Live Policing. You will work closely with resolver teams such as Business Relationship Management (BRM) to resolve Incidents for Police end users. You will work in one of five teams that support policing in a London based ITOC.
You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the ITOC, building in-house capability via a professional community of practice.
Key responsibilities
- Using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services provided to users of Home Office technology
- Raising incidents in a service management toolset, logging and initiating necessary resolution activities
- Supporting incident and problem resolution activities, engaging with other Home Office Government Digital and Data Profession teams or suppliers as required
- Tracking incidents using service management tools and producing supporting reports / data as required
- Understanding and adhering to ITOC and ITIL (IT Infrastructure Library) event, incident and problem management policies, procedures, Organisational Level Agreements and Service Level Agreements.
- Proactively contributing to continuous service improvement through the identification of ITOC process and procedure improvements
- Understanding the ITOC Business Continuity Plan, and being prepared to work at short notice in an alternate facility to support Business Continuity activities
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis with shift working. The successful candidate will work as part of a 24/7 shift team
The successful candidates will be expected to be in the office 100% of the time, due to security systems used in this role, there will be no option for hybrid working.
Shift Working
Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.
The shifts are 3 x 13hr shifts working Days one week, Nights the next week and on a rotating shift covering days, nights, weekend and all bank holiday. 4 rest days then back on shift pattern. There is a requirement for successful candidates to work an additional 55hrs per year to complete training/development and virtually attend meetings. Due to operational challenges you maybe required to work on different teams within the ITOC environment at short notice.
Allowances
The successful candidates will receive a shift allowance of up to 20% (capped) and premium payment for weekend and bank holidays rostered.
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