Complaints Manager
| Dyddiad hysbysebu: | 10 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Tachwedd 2025 |
| Lleoliad: | Fulwood, PR2 9WT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0123-25-0320 |
Crynodeb
Receive, triage, and log complaints accurately within required timeframes. Coordinate fair and timely investigations with clinical and operational teams. Ensure all complaints comply with NHS Regulations and internal policies. Draft clear, empathetic, and comprehensive responses. Escalate serious or high-risk cases to senior management. Maintain up-to-date knowledge of legislation and best practice. Support audits and reviews by providing assurance and evidence. Analyse complaints data to identify themes and trends. Produce regular reports on complaint trends, response times, and outcomes. Act as a key point of contact for complainants, ensuring they are kept informed and supported throughout the process.