Medical Same Day Emergency Care Ward Clerk | Manchester University NHS Foundation Trust
| Posting date: | 10 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 Per annum, pro rata |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Crumpsall, M8 5RB |
| Company: | Manchester University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7606763/349-NMGH-7606763C-RL4 |
Summary
To ensure the provision of a full range of administrative, clerical and reception support service for the Medical Same Day Emegency Care Unit, Assistant Directorate Manager, Ward Manager and Clinical teams.
The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder’s primary role will be to assist in providing a comprehensive efficient administrative system to the unit’s multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day-to-day unit operation. They will help all levels of staff, patients, relatives, and members of the public as well as outside organisations and agencies. Using their communication skills, the post holder will have the ability to use their initiative, working with minimal supervision to tight deadlines and maintain a flexible approach whilst respecting confidentiality for work undertaken.
1. Be thefirstpointof contact for theunit, dealing with visitors. Directing all enquiries and anyday-to-dayproblems to the appropriate person/department.
Abletodemonstrate good interpersonal skills and communication skills working effectively as part of a team within a hospital environment with patients, visitors, relatives as well as medical, nursing and therapiesstaff.
To ensure patient records/informationisaccurately recorded on to the patient’s informationsystem.
Effectively deal with all enquiries, via the telephone and facetofacewith regard to patients,staff,internal and external agencies,orto escalate to the appropriatememberof the medicalteam.
Assistinmaintaining the reception area at all timesinan orderlystate.
Maintainthe confidentiality,safetyandsecurityofthereceptionarea reporting anyadversemattersto seniorstaffand orthesecurityoffice.
Assistinproviding a clerical/administrative service, supporting the useofclinical and corporate systems as appropriate (e.g., data input, word processing, spreadsheets,etc).
Admit/Discharge/Transfer patientsina timely manner, ensuring real-time activityisalways maintained.
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Monday 24 Nov 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.