ICC Call Handler - Broughton, Preston
| Dyddiad hysbysebu: | 10 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Tachwedd 2025 |
| Lleoliad: | Preston, PR3 5LN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9242-25-0221 |
Crynodeb
This is a vital role where you will start your training as an ICC Call Handler in one of our contact centre areas 999, 111 or Patient Transport Services. In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler.It is recommended that you read the Job Description and Frequently Asked Questions attached to this advert for further details before applying.Full training will be given to the successful candidates.It is a pre-requisite that candidates must successfully complete all stages of the training program,including all examinations.Initial training will be up to 10 weeks, full-time, with no annual leave permitted during this period.This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours.Due to the nature of the hours only applicants over the age of 18 can apply for this role.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours (Although commitment to fulltime training would be required).All training is 10 weeks fulltime.Shifts - Shift patterns / details associated to this job advert, and present in the attached FAQ areexamplesonly. Please note rota patterns are subject to change in line with service delivery and/or business demand, staff will be given adequate notice of any changes. Relief Rota - BroughtonAs an ICC Call Handler you will work on a relief rota to meet the needs of the service. Full-time (37.5 hours per week) Part-time (30 hours per week) Earliest shifts start from 05:00 and latest shift ending 02:00 Staff to be assigned 5x7.5hr shifts when working 37.5HPW Staff to be assigned 4x7.5hr shifts when working 30HPW Consecutive shifts will usually have similar start times (within a 3-hour window) to support staff wellbeing. You will usually work 2 out of 4 weekends. You will receive at least 6 weeks notice of your shifts. Rest days will, where possible, be scheduled together. Assessments and Interviews will be carried out on 2 separate date: Assessmentswill take place on: 25-Nov-2025Interviews will be conducted on: 06-DEC-2025 for those who pass the assessment.Both will be conducted at the Broughton Site. If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.Upcoming training courses will run on:- 02/02/2026 - 13/04/2026