Customer Care Representative with Languages
| Dyddiad hysbysebu: | 07 Tachwedd 2025 |
|---|---|
| Cyflog: | £26,400.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26400 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Tachwedd 2025 |
| Lleoliad: | Bridgwater, Somerset, TA6 4DD |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4731134_1762511710 |
Crynodeb
Your new company
We specialise in high-performance chemical products-lubricants, cleaners, degreasers, and anti-corrosion agents-serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a global force with a local heart.
This role is full time permanent and you will be required on site in Bridgwater 3 days a week with 2 days working from home.
Salary is dependant on experience.
The role is Monday - Friday 37.5 hours per week.
Monday - Thursday 8am - 5pm and Fridays 8.30am - 2pm.
Your new role
As a Customer Care Representative, you'll be the trusted point of contact for our industrial customers-especially in the United Kingdom. You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.
Roles & Responsibilities:
- Communicate proactively throughout the order cycle
- Customer Care & Order Management
- Act as the Single Point of Contact for B2B customers
- Process and confirm orders, ensuring alignment with contracts and delivery timelines
Documentation & Logistics - Prepare accurate shipping and invoicing documents
- Tailor documentation to destination-specific requirements
- Coordinate with warehouses for road and airfreight logistics
Sales Support & Customer Success
- Collaborate closely with Sales and Account Managers to support customer relationships.
- Support customers with CRC's digital platforms (EDI, B2B Webstore)
- Prepare for key customer meetings and follow up on leads
- Identify upselling or cross-selling opportunities and contribute to revenue growth
After-Sales & Certification
- Provide customs and compliance documents (MSDS, TDS, Certificates)
- Handle claims, returns, and corrections with professionalism and speed
What you'll need to succeed
- Experience in customer care or inside sales, with strong order-to-cash knowledge
- A proactive mindset and commercial awareness
- Fluency in English, combined with another European language such as Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.
- Strong communicator with a customer-first and sales-oriented approach
- Proficient in Microsoft Office (O365 environment)
- Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus
What you'll get in return
- A permanent role in a stable, international company
- A collaborative and supportive team culture that values initiative and growth
- Opportunities for growth in both customer care and sales
- A competitive compensation package with attractive benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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