Operations Coordinator and Clinical Governance Manager
| Dyddiad hysbysebu: | 07 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Tachwedd 2025 |
| Lleoliad: | Coventry, CV6 4HN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0773-25-0003 |
Crynodeb
Key Responsibilities 1. Clinical Governance and Quality Assurance Take first and foremost responsibility within the organisation for ensuring the quality and safetyof healthcare services provided to patients. Plan, implement, and manage the surgery's Clinical Governanceframework, policies, and procedures. Oversee all processes related to CQC complianceand ensure all regulatory requirements are met and maintained. Oversee the management of significant events, patient complaints, and risk assessments, ensuring outcomes and actions are implemented effectively across all teams. Coordinate and facilitate clinical and non-clinical audits such as QOF, PCN DES to drive continuous improvement in service delivery. 2. Administrative Operations Management Plan, facilitate delivery, and monitor the progress of all Administrative Services, ensuring efficiency and effectiveness. Ensure the smooth day-to-day running of all operations and establish a co-ordinated approachacross all in-house administrative and non-clinical teams. Line manage the IT Lead, who currently oversees effective management of the practice premises, equipment, and IT systems, ensuring they meet operational needs. Work collaboratively with the Clinical Services Co-ordinator to ensure seamless integration between clinical and administrative pathways to deliver the highest patient care. Manage the inbox of the senior partner with a view to addressing the tasks within. 3. Human Resources and Leadership Conduct annual staff appraisals process for all non-clinical staff, excluding the Clinical Services Co-ordinator. Oversee the IT Leads activities such as identification, training and development needs for administrative teams and ensure mandatory and role-specific training is completed. Provide leadership, guidance, and support to administrative team leaders such as the IT lead, fostering a positive and high-performing work environment. 4. Technology and Innovation Lead (AI Reception Project) The post holder will play a key, proactive role in the practice's current strategic initiative to implement an AI Reception model. This innovative technology aims to answer every patient call instantly, eliminating telephone queues, thereby significantly improving patient satisfaction and operational flow. Key duties in this area will include: Proactive Contribution: Working closely with the Senior Management Team and support the Clinical Services Co-ordinatorto plan, prepare for, and support the successful rollout of the AI Reception system. Monitoring and Reporting: Contributing to the monitoring of key performance indicators (KPIs) related to the AI system, such as call handling times, patient satisfaction scores, and the impact on overall operational efficiency and cost reduction. Reporting and Accountability Reports To: Senior Management Team (Senior Partner and Practice Manager). Works Closely With:Clinical Services Co-ordinator. Terms and Conditions Salary: Dependent on Experience Hours: Full-Time, 37.5 hrs per week Annual Leave: pro-rota, 20 days, excluding bank holidays NHS Pension: Included. Benefits: NHS Salary Sacrifice Scheme (Car) We look forward to welcoming a dynamic and dedicated manager to our team!