Maintenance & Aftercare Manager
| Dyddiad hysbysebu: | 06 Tachwedd 2025 |
|---|---|
| Cyflog: | £40,000 i £45,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Car Allowance |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Tachwedd 2025 |
| Lleoliad: | Chelmsford, Essex, CM77 8GQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MM - CH_1762428923 |
Crynodeb
A leading rental property developer who specialises in the refurbishment of build to rent properties are looking to appoint a Maintenance & Aftercare Manager to oversee their aftercare department in managing tenants defect period following their move in.
Duties include:
- Working hours will be Monday - Friday, 8am - 5pm, based out of their office in Chelmsford and visiting their new build sites.
- Lead and manage the Aftercare department, ensure effective and efficient operations.
- Oversee and manage the aftercare process to ensure an excellent customer experience after move-in.
- Go through the defects, warranties, and repair timelines with customers and manage their expectation.
- Overseeing maintenance tasks, supervising staff, and managing contractors to ensure properties are well-maintained and tenants' needs are met.
- Involved in refreshes on properties being relet.
- Budget management, ensuring all spend is accurate and justified.
- Manage complaints and be the main point of contact when these are escalated within the Development team.
- Log, track and co-ordinate reported defects within the DLP. Maintaining accurate records of all interactions on relevant systems.
- Work closely with contractors organising meeting to make sure defects are being properly managed.
- Produce regular reports on aftercare performance, defect trends, and recurring issues.
- Report and monitor key performance indicators such as response times, resolution times, and customer satisfaction.
- Contribute to initiatives that improve customer experience and reduce warranty claims.
- Keep up with latest industry changes and legislation.
- Implement new systems within the department and embed the processes.
- Conduct inspections on newly constructed properties to quality check these ensuring good property marketing.
- Conduct home visits assess, review and discuss defects or complaints made by customers in more detail and bring them to a satisfactory resolution.
Requirements:
- Strong knowledge of new-build housing construction, materials, and defects.
- Excellent communication and conflict-resolution skills.
- Customer-focused with a professional manner.
- Ability to manage contractors and hold them accountable for quality and timeliness.
- Good IT skills (CRM systems, MS Office, snagging/defects software).
- Strong organisational skills, able to manage multiple cases simultaneously.
- People management skills and experience with the ability to develop a team.
- Full driving licence and access to own vehicle.
What they're offering:
- £40k - £45k + £4k Car allowance
- 27 days holidays + bank holidays + birthday off
- Pension scheme
- Life insurance (4x annual salary)
- Private medical insurance
If you are interested in the Maintenance & Aftercare Manager role and would like to apply, please contact Maisie at Fawkes & Reece Bolton, or send your application via the link below.