Apprentice Waiting List Coordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 04 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £14,722 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Rhagfyr 2025 |
| Lleoliad: | Norwich, NR4 7UY |
| Cwmni: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 7594178/234-25-H0937 |
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14 month Fixed Term Contract - Apprenticeship
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Level 3 Business Administrator Apprenticeship Standard qualification within the duration of the placement.
Rheumatology is very excited to have the opportunity to advertise for an apprentice waiting list coordinator and we want to hear from YOU!
Who are we?
The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard-working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi-disciplinary team to strive for excellence in patient care.
We would love for you to join us. You are the future of the NNUH. What are you waiting for? – apply now!
You will be expected to have excellent communication and organisational skills. You will have the ability to manage and prioritise workloads accordingly, as well as work as part of the wider team. A high level of attention to detail and accuracy and an understanding of patient confidentiality is essential.
As post holder you will provide waiting list management for the Rheumatology Directorate. This role relies on close working relationships between consultants, secretaries, departmental staff, patients, Rheumatology Day Unit and general practitioners.
You will ensure that all waiting lists within Rheumatology are maintained accurately, observing the rules of ‘real time data entry’. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
Please view the attached job description for full details of the post, and make sure to refer to the job specification when submitting your application
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Eligibility Criteria
All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
• Good general standard of education
• 4 GCSE’s at Grade C/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
• Undertake responsibility for Rheumatology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems
• To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
• Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
• To implement booked admission protocols and procedures for Rheumatology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
• To oversee daily admission lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
• Close liaison with the medical secretarial staff to ensure accurate updating of information.
• Compile the departmental admission lists and assign patient confirmation times.
• Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
• To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required
• Ensure all urgent referrals are dealt with in accordance with Patient Access policy
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
This advert closes on Sunday 16 Nov 2025