Receptionist / Administrator
| Dyddiad hysbysebu: | 03 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.51 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.51 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Tachwedd 2025 |
| Lleoliad: | Buxton, SK17 0AQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4985-25-0003 |
Crynodeb
Job Summary: To provide an effective and efficient first point of contact for all patients and to support the other members of the administrative and clinical teams. To facilitate data entry and administration. Key Responsibilities: Customer Service To attend to patients in person at the hatch, SMS message, e-consultation and on the telephone, promptly and courteously. To answer the telephone in respect of making patient appointments and other ad-hoc calls. To answer patients queries and book appointments as necessary on the clinical system. To register new patients and temporary residents as required. To manage E-Consult requests. To give blood test results and other patient results. Sorting/stocking up leaflets in the waiting area as required. Organising publicity campaigns as necessary in the waiting area. Communicate effectively with patients and carers, recognising the need for alternative methods of communication. Anticipate barriers to communication and take action to improve. Maintain effective communication within the practice environment and with external stakeholders. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Administrative Duties Opening, distributing and sorting daily post. Scanning incoming clinical mail into the patient records. Resolving problems within the reception area. Process prescription requests, referrals, and other administrative forms. Understand own scope of role and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to meet patient need. Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act. Ensure compliance with all relevant data protection legislation, including the UK GDPR and the Data Protection Act 2018. Handle sensitive and confidential information with discretion, maintaining strict confidentiality at all times. Implement and adhere to internal policies and procedures related to data privacy, information governance, and secure data handling. Ensuring safe handling/labelling of specimens prior to collection by couriers. General photocopying and scanning. Clinical Workflow; coding and data entry via Docman. Clinical searches. Follow up of diary entries. Action and follow up tasks with EMIS. Booking ambulances as required. Preparing clinical waste for collection. Check and action admin email throughout day. Check and action office diary. Opening up and closing down procedures. Check and action with computer patient notes and diary notes. Complete and print online blood test/pathology requests. Franking of and taking mail to the post office. Ensure stocks of office forms and are up to date. Ensure stock of sample pots for patients. QOF Recalls Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings. Contact patients via phone, SMS, or letter to remind them of due appointments or health checks. Ensure accurate recording of QOF-related data to support practice targets and patient care quality. Other tasks Ensuring kitchen area is maintained in a clean manner. Ensure patient waiting area is kept tidy. All functions relating to security, opening, closing the building. Health and Safety checks including fire alarm checks. Any other duties as required to support the smooth running of the Practice. Support and participate in shared learning across the practice and wider organisation. Take responsibility for own learning, performance and professional development (where applicable) including participating in clinical supervision and acting as a positive role model for junior team members. Equality and diversity Enable others to promote equality and diversity in a non-discriminatory culture. Act as a role model in the observance of equality and diversity good practice. Undertake any training required in order to meet the needs of the Practice.