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Ward Administrator | Moorfields Eye Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 03 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,546 - £32,207 per annum, pro rata incl HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Rhagfyr 2025 |
| Lleoliad: | Tooting, SW170QT |
| Cwmni: | Moorfields Eye Hospital NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7590265/273-DS-7590265 |
Crynodeb
• To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder Ward
• Collect relevant administrative details required for patients’ admissions and enter this information into PAS
• To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems
• To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently
• To admit and discharge patients on the system
• To ensure accurate collection and input of patient details on PAS / OpenEyes
• To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability
• To ensure that every patient has a pre-assessment and postoperative appointment. Be responsible for booking pre-assessment and postoperative appointments
• Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately
• Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked
• Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences
• Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding and action taken as appropriate
• Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust
• A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously
• To ensure National and Trust performance targets are met with regards to all inpatient services
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll join a flexible, supportive organisation offering:
• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications
The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:
Elective Care Administration Team
Consultant surgeons and their teams
Lead nurses
Pre-assessment staff
Theatres
Medical secretaries
Clinical coding department
IT department
Medical Records
Other ward administrators across the division/trust
Any other external agencies
Other operational management colleagues
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
Ensure that pre op and pre-assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately.
Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
Exchange information with patients and staff on the admission, transfer and discharge of patients both verbally and in written format
Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences.
The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts. Information will frequently be of a sensitive nature and confidentiality must be ensured at all times.
Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust. A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously.
Provide on the job training and support to other ward administrators across the division and/or trsu as required.
Liaise with GPs and NHS Tracing Service to validate patients’ details.
Work with other departments to obtain patient movement information and ward status.
Service development
As part of the on-going development of the role to think of ways of improving service and also identifying ways of streamlining any daily processes. To make recommendations and actively implement these where service improvements would result.
WORKING PATTERN
37.5 hours per week between 07.30-15.30 or 09:00 - 17:00pm on a rota based system
You may be included in a rota system to cover extended hours when required
This advert closes on Tuesday 4 Nov 2025
• Collect relevant administrative details required for patients’ admissions and enter this information into PAS
• To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems
• To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently
• To admit and discharge patients on the system
• To ensure accurate collection and input of patient details on PAS / OpenEyes
• To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability
• To ensure that every patient has a pre-assessment and postoperative appointment. Be responsible for booking pre-assessment and postoperative appointments
• Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately
• Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked
• Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences
• Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding and action taken as appropriate
• Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust
• A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously
• To ensure National and Trust performance targets are met with regards to all inpatient services
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll join a flexible, supportive organisation offering:
• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applications
The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:
Elective Care Administration Team
Consultant surgeons and their teams
Lead nurses
Pre-assessment staff
Theatres
Medical secretaries
Clinical coding department
IT department
Medical Records
Other ward administrators across the division/trust
Any other external agencies
Other operational management colleagues
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
Ensure that pre op and pre-assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately.
Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.
Exchange information with patients and staff on the admission, transfer and discharge of patients both verbally and in written format
Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences.
The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts. Information will frequently be of a sensitive nature and confidentiality must be ensured at all times.
Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust. A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously.
Provide on the job training and support to other ward administrators across the division and/or trsu as required.
Liaise with GPs and NHS Tracing Service to validate patients’ details.
Work with other departments to obtain patient movement information and ward status.
Service development
As part of the on-going development of the role to think of ways of improving service and also identifying ways of streamlining any daily processes. To make recommendations and actively implement these where service improvements would result.
WORKING PATTERN
37.5 hours per week between 07.30-15.30 or 09:00 - 17:00pm on a rota based system
You may be included in a rota system to cover extended hours when required
This advert closes on Tuesday 4 Nov 2025