Collections Advisor
| Dyddiad hysbysebu: | 30 Hydref 2025 |
|---|---|
| Cyflog: | £30,000 i £50,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Tachwedd 2025 |
| Lleoliad: | Cirencester, GL7 1LF |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Get Staffed Online Recruitment Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ENH-6640 |
Crynodeb
Job Title: Collections Advisor
Salary: £30,000 - £35,000 per annum depending on experience + an achievable but uncapped OTE of 50k
Location: Hybrid; 1 - 2 days per week from office in Cirencester
Hours of work: Monday - Friday; 9am - 5pm
Benefits: 3 days annual leave (inclusive of bank holidays); Laptop; Phone; Work from home; Supportive team with a positive culture; Progression opportunities; Exciting growing company
Who Are They?
Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first-class service by employing highly vetted gas safe Engineers to install boilers up and down the country.
About the Role
Our client is seeking a motivated and professional Collections / Sales Advisor to join their team. This hybrid role offers the opportunity to combine relationship-building sales skills with responsible account management and collections. You'll work closely with customers to find the right solutions, whether that's helping them purchase their products/services or supporting them in managing overdue accounts.
The position is based partly from their Cirencester office and partly from home, giving you flexibility while still being part of a collaborative, supportive team.
Key Responsibilities:
- Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances.
- Proactively contact customers by phone, email, and other channels to discuss outstanding accounts and agree repayment arrangements.
- Promote and sell company products/services to existing and potential customers, meeting agreed sales targets.
- Maintain accurate records of all customer interactions, agreements, and account updates in the CRM system.
- Negotiate payment plans in line with company policies, ensuring both customer satisfaction and company objectives are met.
- Build and maintain strong customer relationships, providing excellent service at all times.
- Work collaboratively with colleagues across departments to resolve disputes or queries.
- Monitor and report on account activity and progress against sales/collection targets.
Skills and Experience Required:
- Previous experience in collections, credit control, sales, or account management is desirable.
- Strong communication and negotiation skills with a confident, professional telephone manner.
- Ability to work independently and manage time effectively.
- Resilient, with the ability to remain calm under pressure.
- Proficiency in Microsoft Office and CRM systems.
- Target-driven, with a proven ability to meet or exceed goals.
What's On Offer:
- Competitive salary (dependent on experience) and commission/bonus structure.
- Hybrid working model (part office, part remote).
- 33 days holiday (including bank holidays), rising with service.
- Pension scheme.
- Friendly and supportive work environment.
Apply today with an up-to-date CV.