Medical Receptionist 33 Hours GP Surgery
| Dyddiad hysbysebu: | 30 Hydref 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Tachwedd 2025 |
| Lleoliad: | Hereford, HR1 2JB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2151-25-0009 |
Crynodeb
JOB TITLE: RECEPTIONIST REPORTS TO: PARTNERS AND PRACTICE MANAGER HOURS: 33 hours per week plus additional hours to cover annual leave and holidays. The surgery needs reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should the need arise. Place of work- The hours of this post may be split over 2 sites Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery) AND Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch) Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Day to day work : Deal with emails and reply accordingly. You must be able to use email and attachments via Microsoft outlook. Enter requests for home visits on computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours or sooner if needed. Enter patient information on to the patients computer records as required. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Action on line forms submitted for patients, with training. Help patients to navigate the NHS app access systems and provide relevant information and forms. When taking paperwork from patients such as reports to complete, you will ensure patients are given the correct information regarding charges and time scales. Change patients addresses or contact details on both computer and paper records Premises (both sites) : Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensure all clinical rooms are stocked and ready for use the following day. ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff Other work: Testing urine samples as requested by clinicians Photocopying as requested Emptying bins and leaving surgery clean and tidy after evening surgeries plus any other cleaning duties as required