Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Services Supervisor
| Dyddiad hysbysebu: | 17 Hydref 2025 |
|---|---|
| Cyflog: | £33,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Pension, Life Assurance, Staff Discount, Cashplan |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Tachwedd 2025 |
| Lleoliad: | Exeter, South West, EX5 2AG |
| Cwmni: | Meridian Business Support |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 58217389 |
Crynodeb
The Opportunity:
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.