Service Delivery Coordinator
| Dyddiad hysbysebu: | 16 Hydref 2025 |
|---|---|
| Cyflog: | £25,592 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 23 Hydref 2025 |
| Lleoliad: | NR1 1QL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sue Lambert Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Title: Service Delivery Co-ordinator
Location: Norwich
Reporting to: Service Support & Development Manager
Hours: 22.5 hours per week (see work pattern detail below)
Salary: £25,592 FTE (pro rata to equivalent hours)
Work Pattern:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 11am-7pm
How to apply:
To apply, please submit your CV along with a supporting cover letter outlining how you meet the role requirements to recruitment@suelamberttrust.org. The closing date for applications is Thursday 23rd October at 9:00am; however, we may close the vacancy earlier if sufficient applications are received.
Please note that only applications submitted in the required format (CV and supporting cover letter) will be considered.
Interviews will take place on Friday 7th November.
Role Summary:
The Service Delivery Co-ordinator will play a vital role in maintaining, supporting, and managing processes that ensure the effective and safe delivery of services to clients at Sue Lambert Trust. The position will involve working alongside staff and volunteers to ensure that the three-phase approach to client care – Groundwork, Therapy, and Resilience – is executed smoothly. This role includes managing client information in the CRM system, ensuring compliance with legal frameworks, and working in partnership with all staff to provide a holistic service to survivors of sexual abuse and violence.
Key Responsibilities:
Client Communication and Support:
Serve as the first point of contact for clients, providing a professional and empathic welcome via phone, email, and in-person.
Manage the intake process for new clients, including scheduling assessments and ensuring accurate completion of documentation.
Maintain ongoing communication with clients, offering support, answering queries, and addressing concerns promptly.
Data Management and Quality Assurance:
Input, maintain, and update client information in the CRM system, ensuring accurate and up-to-date records.
Ensure compliance with Sue Lambert Trust's policies, confidentiality requirements, and data protection laws.
Monitor client service delivery, gather feedback, and suggest improvements for better service outcomes.
Resource Coordination:
Assist in developing and distributing informational resources to clients, including external partner resources.
Coordinate with external agencies to ensure that clients have access to a broad network of support services.
Emotional Resilience and Self-Care:
Provide support to clients who may be distressed due to trauma-related issues, while maintaining professional boundaries and emotional resilience.
Participate in ongoing training and supervision sessions to develop coping strategies for managing challenging aspects of the role.
Prioritise self-care to ensure personal well-being in a demanding and emotionally charged environment.
General Support and Administrative Tasks:
Assist with hosting contractor/site visits and managing any issues related to facilities (e.g., photocopier maintenance, replenishing stationery).
Attend internal and committee meetings when required and assist with note-taking as needed.
Ensure smooth operations for late working shifts between 5pm-7pm, handling client queries, entry, and updating counsellors on client attendance.
Training and Development:
Access ongoing professional development through online courses, workshops, and mentorship programs offered by Sue Lambert Trust.
Attend workshops and training on trauma-informed care, supporting survivors, and client care best practices.
Team Contribution
Demonstrate a shared commitment to health and safety and safeguarding by adhering to organisational policies and procedures, ensuring the well-being of clients, colleagues, and the wider team.
Equal Opportunities Statement:
We are committed to promoting equality, diversity, and inclusion. We welcome applications from all sections of the community and encourage individuals with lived experience of the issues our service addresses to apply.
Commitment to Disability Inclusion:
We are committed to building an inclusive workplace. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply under this scheme, please let us know in your application.
This is a rewarding and dynamic role within a supportive environment, and we are looking for someone who is passionate about supporting survivors of sexual abuse and violence while ensuring the smooth operation of services at Sue Lambert Trust.
Location: Norwich
Reporting to: Service Support & Development Manager
Hours: 22.5 hours per week (see work pattern detail below)
Salary: £25,592 FTE (pro rata to equivalent hours)
Work Pattern:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 11am-7pm
How to apply:
To apply, please submit your CV along with a supporting cover letter outlining how you meet the role requirements to recruitment@suelamberttrust.org. The closing date for applications is Thursday 23rd October at 9:00am; however, we may close the vacancy earlier if sufficient applications are received.
Please note that only applications submitted in the required format (CV and supporting cover letter) will be considered.
Interviews will take place on Friday 7th November.
Role Summary:
The Service Delivery Co-ordinator will play a vital role in maintaining, supporting, and managing processes that ensure the effective and safe delivery of services to clients at Sue Lambert Trust. The position will involve working alongside staff and volunteers to ensure that the three-phase approach to client care – Groundwork, Therapy, and Resilience – is executed smoothly. This role includes managing client information in the CRM system, ensuring compliance with legal frameworks, and working in partnership with all staff to provide a holistic service to survivors of sexual abuse and violence.
Key Responsibilities:
Client Communication and Support:
Serve as the first point of contact for clients, providing a professional and empathic welcome via phone, email, and in-person.
Manage the intake process for new clients, including scheduling assessments and ensuring accurate completion of documentation.
Maintain ongoing communication with clients, offering support, answering queries, and addressing concerns promptly.
Data Management and Quality Assurance:
Input, maintain, and update client information in the CRM system, ensuring accurate and up-to-date records.
Ensure compliance with Sue Lambert Trust's policies, confidentiality requirements, and data protection laws.
Monitor client service delivery, gather feedback, and suggest improvements for better service outcomes.
Resource Coordination:
Assist in developing and distributing informational resources to clients, including external partner resources.
Coordinate with external agencies to ensure that clients have access to a broad network of support services.
Emotional Resilience and Self-Care:
Provide support to clients who may be distressed due to trauma-related issues, while maintaining professional boundaries and emotional resilience.
Participate in ongoing training and supervision sessions to develop coping strategies for managing challenging aspects of the role.
Prioritise self-care to ensure personal well-being in a demanding and emotionally charged environment.
General Support and Administrative Tasks:
Assist with hosting contractor/site visits and managing any issues related to facilities (e.g., photocopier maintenance, replenishing stationery).
Attend internal and committee meetings when required and assist with note-taking as needed.
Ensure smooth operations for late working shifts between 5pm-7pm, handling client queries, entry, and updating counsellors on client attendance.
Training and Development:
Access ongoing professional development through online courses, workshops, and mentorship programs offered by Sue Lambert Trust.
Attend workshops and training on trauma-informed care, supporting survivors, and client care best practices.
Team Contribution
Demonstrate a shared commitment to health and safety and safeguarding by adhering to organisational policies and procedures, ensuring the well-being of clients, colleagues, and the wider team.
Equal Opportunities Statement:
We are committed to promoting equality, diversity, and inclusion. We welcome applications from all sections of the community and encourage individuals with lived experience of the issues our service addresses to apply.
Commitment to Disability Inclusion:
We are committed to building an inclusive workplace. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply under this scheme, please let us know in your application.
This is a rewarding and dynamic role within a supportive environment, and we are looking for someone who is passionate about supporting survivors of sexual abuse and violence while ensuring the smooth operation of services at Sue Lambert Trust.
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