Helpdesk Administration Assistant
| Dyddiad hysbysebu: | 16 Hydref 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Hydref 2025 |
| Lleoliad: | Seaton Delaval, NE25 0QJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9319-25-1007 |
Crynodeb
Provide a helpdesk and administration service to NHFM and observing fully the adherence to all Trust policies. Provide excellent level of customer service when handling requests and enquiries from customers with a right first time approach when logging reactive service requests, enquiries, updates and ensure job information is accurately captured and the correct priority is assigned to a service request based on health & safety, business impact and customer expectation. Ensure helpdesk activities are processed and dealt with in line with established procedures. Respond to queries, amend data and re-issue tasks as required. Using the in-house CAFM system to manage and prioritise your workload, following each work request, through to a satisfactory conclusion, ensuring that updates are communicated to all relevant parties and in line with agreed KPIs. Support and process requests for minor works and new works, quotes, room bookings and space utilisation. Recognise and proactively escalate complaints to the Helpdesk Manager and Assistant Operations Manager as appropriate. Work towards team goals and targets, meeting KPIs as determined by the Helpdesk Manager and Assistant Operations Manager. Undertake additional tasks, duties and responsibilities as required by the FM Helpdesk Manager.