Carers’ Well-being, Information and Outreach worker
| Dyddiad hysbysebu: | 15 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Tachwedd 2025 |
| Lleoliad: | Blaenau Gwent, Wales |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Dewis Centre for Independent Living |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
JOB DESCRIPTION
JOB TITLE: Carers’ Well-being, Information and Outreach
worker
PLACE OF WORK: Hybrid working - Dewis CIL Head Office,
Pontypridd, - between The Gwent Hub in
Pontypool and hospitals across Gwent
HOURS OF WORK: 30 hours per week
SALARY: £25,485.64 per annum, £20,664.03 pro rata
Dewis CIL scale point 12
LINE MANAGED BY: Advocacy Manager
MAIN PURPOSE OF THE JOB
Dewis Centre for Independent Living (Dewis CIL) is a charitable
organisation delivering a wide range of services across Wales. We are
committed to supporting people to live independently, exercise choice,
and have control over their lives. Working in partnership with local
authorities and communities, we deliver services that improve wellbeing,
promote equality, and strengthen local support networks.
Dewis CIL and Adferiad collaborate to deliver the Gwent Carers
Information and Advice Service, across the Gwent footprint. This service
is dedicated to recognising, supporting, and empowering unpaid Carers.
This role, as part of this service, aims to improve the lives of unpaid Carers
across Gwent and to equip them with skills, knowledge, and coping
strategies to achieve and maintain their own well-being. In addition, to
raise awareness of unpaid Carers, identify unpaid/hidden Carers and to
promote an environment where the Carer has a voice in the planning and
delivery of care.
2 | P a g e
DUTIES and RESPONSIBILITIES
An advocacy qualification would be considered desirable for
this role, as it would enhance the ability to support and
empower Carers effectively.
Act as first point of contact for all enquiries relating to Gwent
Carers Information and Advice Service (GCIAAS).
Working with Carers to provide a first point of contact,
identifying needs and providing appropriate support and
advice.
Provide an empathetic and listening support service to
Carers contacting the service.
Support individuals to understand their caring role and to
identify themselves as Carers, enabling them to access
appropriate support.
Advise Carers of their rights, including Carers Assessments
and Carers Allowance.
Provide accurate information, advice, and assistance,
enabling the unpaid Carer to look after themselves and the
person they care for.
Promote community engagement by signposting Carers to
other services/groups in the community that can support them.
Provide Carers with the information needed to support
informed decisions.
Show empathy and understanding towards Carers and the
barriers they may face in their caring role.
Provide guidance and support to Carers on their involvement
in the planning and delivery of care, ensuring they are
empowered to express any concerns regarding the wellbeing of
the individual receiving care to the care team.
3 | P a g e
Ensure that Carers and service providers are aware of the
rights of Carers particularly in relation to the issue of
confidentiality.
Maintain clear, effective, and professional communication
with Carers, service users, family members, and other
professionals through various formats, including face-to-face
interactions, telephone conversations, and written
correspondence.
Maintain and continuously update knowledge of local service
provisions and agencies to offer appropriate partnership
working, signposting, and referrals.
Work in partnership with statutory, third sector and
community partners to raise awareness of unpaid Carers and
ensure they have access to the support they need.
Ensure that all data is accurately and promptly recorded.
Support the line manager in preparing reports.
Manage workload, administration, and diary commitments.
Attending training courses and meetings as required.
To participate in regular supervision and peer supervision
and undertake any relevant training as appropriate to the role
and your own personal development.
Create productive working relationships with Dewis CIL and
Local Authority colleagues as well as external agencies by
developing the trust and support of colleagues.
Act in accordance with the provisions of the Data Protection
Act 1998 and Information Governance Policies.
Adhere to professional practice standards and legislations
including confidentiality, safeguarding, equality, diversity, and
inclusion policies.
Work in accordance with the Mental Health (Wales) Measure
and the Social Services & Wellbeing Act 2014 and provide
information, advice and assistance if required.
4 | P a g e
CONTRIBUTING TO THE AIMS OF DEWIS CIL
Contribute to teamwork, team meetings, and other activities
required of Dewis CIL staff
Support various outside activities, events, and conferences
hosted or attended by Dewis CIL
Work flexibly as required by the Line Manager to meet
deadlines and targets
Support Dewis CIL’s engagements in various projects,
functions, launches, and events
Any other reasonable task
JOB TITLE: Carers’ Well-being, Information and Outreach
worker
PLACE OF WORK: Hybrid working - Dewis CIL Head Office,
Pontypridd, - between The Gwent Hub in
Pontypool and hospitals across Gwent
HOURS OF WORK: 30 hours per week
SALARY: £25,485.64 per annum, £20,664.03 pro rata
Dewis CIL scale point 12
LINE MANAGED BY: Advocacy Manager
MAIN PURPOSE OF THE JOB
Dewis Centre for Independent Living (Dewis CIL) is a charitable
organisation delivering a wide range of services across Wales. We are
committed to supporting people to live independently, exercise choice,
and have control over their lives. Working in partnership with local
authorities and communities, we deliver services that improve wellbeing,
promote equality, and strengthen local support networks.
Dewis CIL and Adferiad collaborate to deliver the Gwent Carers
Information and Advice Service, across the Gwent footprint. This service
is dedicated to recognising, supporting, and empowering unpaid Carers.
This role, as part of this service, aims to improve the lives of unpaid Carers
across Gwent and to equip them with skills, knowledge, and coping
strategies to achieve and maintain their own well-being. In addition, to
raise awareness of unpaid Carers, identify unpaid/hidden Carers and to
promote an environment where the Carer has a voice in the planning and
delivery of care.
2 | P a g e
DUTIES and RESPONSIBILITIES
An advocacy qualification would be considered desirable for
this role, as it would enhance the ability to support and
empower Carers effectively.
Act as first point of contact for all enquiries relating to Gwent
Carers Information and Advice Service (GCIAAS).
Working with Carers to provide a first point of contact,
identifying needs and providing appropriate support and
advice.
Provide an empathetic and listening support service to
Carers contacting the service.
Support individuals to understand their caring role and to
identify themselves as Carers, enabling them to access
appropriate support.
Advise Carers of their rights, including Carers Assessments
and Carers Allowance.
Provide accurate information, advice, and assistance,
enabling the unpaid Carer to look after themselves and the
person they care for.
Promote community engagement by signposting Carers to
other services/groups in the community that can support them.
Provide Carers with the information needed to support
informed decisions.
Show empathy and understanding towards Carers and the
barriers they may face in their caring role.
Provide guidance and support to Carers on their involvement
in the planning and delivery of care, ensuring they are
empowered to express any concerns regarding the wellbeing of
the individual receiving care to the care team.
3 | P a g e
Ensure that Carers and service providers are aware of the
rights of Carers particularly in relation to the issue of
confidentiality.
Maintain clear, effective, and professional communication
with Carers, service users, family members, and other
professionals through various formats, including face-to-face
interactions, telephone conversations, and written
correspondence.
Maintain and continuously update knowledge of local service
provisions and agencies to offer appropriate partnership
working, signposting, and referrals.
Work in partnership with statutory, third sector and
community partners to raise awareness of unpaid Carers and
ensure they have access to the support they need.
Ensure that all data is accurately and promptly recorded.
Support the line manager in preparing reports.
Manage workload, administration, and diary commitments.
Attending training courses and meetings as required.
To participate in regular supervision and peer supervision
and undertake any relevant training as appropriate to the role
and your own personal development.
Create productive working relationships with Dewis CIL and
Local Authority colleagues as well as external agencies by
developing the trust and support of colleagues.
Act in accordance with the provisions of the Data Protection
Act 1998 and Information Governance Policies.
Adhere to professional practice standards and legislations
including confidentiality, safeguarding, equality, diversity, and
inclusion policies.
Work in accordance with the Mental Health (Wales) Measure
and the Social Services & Wellbeing Act 2014 and provide
information, advice and assistance if required.
4 | P a g e
CONTRIBUTING TO THE AIMS OF DEWIS CIL
Contribute to teamwork, team meetings, and other activities
required of Dewis CIL staff
Support various outside activities, events, and conferences
hosted or attended by Dewis CIL
Work flexibly as required by the Line Manager to meet
deadlines and targets
Support Dewis CIL’s engagements in various projects,
functions, launches, and events
Any other reasonable task