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Customer Services Advisor 5278969
| Dyddiad hysbysebu: | 15 Hydref 2025 |
|---|---|
| Cyflog: | £18.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Tachwedd 2025 |
| Lleoliad: | Macclesfield, Cheshire, SK10 1EA |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | E Cheshire 5278969 |
Crynodeb
What's involved with this role:
JOB TITLE: Customer Services Advisor - Revenues and Benefits Team - PART TIME
REF: E Cheshire 5278969
Pay rate: £18.00 per hour PAYE
Contract Type: Temporary, Anticipated 2 months
Working Arrangement: Assume office based as no hybrid working given.
Basic DBS is required for this role.
In order to apply for this role you will have previous experience of working in a local authority call centre or customer centre environment, along with a detailed knowledge of a broad range of council services, ideally with knowledge of Revenues and Benefits.
This role is PART TIME for 27.50 hours per week, days and hours to be worked TBC.
The role:
On behalf of a local council, we are seeking a Customer Services Advisor, within the Revenues and Benefits team, to resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
Key Responsibilities:
Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
Contribute ideas that create efficiencies or improvements in customer facing and other processes
Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times
What the client is looking for:
Previous experience of working in a local authority call centre or customer centre environment
Knowledge and experience of Revenues and Benefits within a local council
Experience of handling emotional customers
Experience of dealing with customer complaints
Experience of dealing with challenging customers
Experience of dealing with customer enquiries to their conclusion
Detailed knowledge of a broad range of council services
Knowledge of customer services technology
Ability to acquire a good knowledge and understanding of the processes required to administer services
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: E Cheshire 5278969
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.