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Clinical Governance Administrator
| Dyddiad hysbysebu: | 13 Hydref 2025 |
|---|---|
| Cyflog: | £33,094.00 i £36,195.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £33094.00 - £36195.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Hydref 2025 |
| Lleoliad: | London, SE5 8AZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9334-25-1054 |
Crynodeb
Provide high quality administrative support to the Clinical Governance team, supporting the timely completion of daily data quality checks, complaint investigations, updating spreadsheets/trackers for complaints and serious incidents and ensuring an accurate record is kept in the Trust incident recording and Complaints system (Datix). Checking the complaints phone voicemail daily and passing on and dealing with messages from complainants as appropriate. To support monthly meetings (either face to face or on Microsoft Teams) i.e., Quality and Business Meeting and any other meetings as required. This will involve preparing agendas, transcribing minutes of meetings and keeping action trackers and circulating relevant papers. Proficient use of Datix (Trust incident recording system for Incidents and formal complaints) and creating data reports as required. Monitor incident notifications to ensure all reported incidents meet Trust guidelines i.e., grading, correct record name, Team/Ward etc, and liaise with all services to ensure accuracy, request fact finder reports, and ensure an accurate and up-to-date record is kept on Datix.Process regular reports from Datix for unapproved incidents to provide details for the Directorate Leadership Team and other Directorate staff, cascade to all Southwark Services to review in a timely manner. Work with the Governance Lead to capture and collate data with regards to Police Liaison meetings and keeping an effective and up to date reporting system on all relevant incidents. Process data requests for Teams in the Directorate using Datix to search and extract information and create and design reports. To provide support to Southwark Community and In-patient services with the formal process for investigating complaints to meet allocated timescales, sending holding letters to complainants and ensuring that Datix and monitoring tables are updated throughout this process. Monitor progress and status and follow-up in a timely manner to completion and closure. Ensure that the established system of complaints reporting is maintained, monitored, and the positive organisational culture of reporting and escalation is sustained to meet the expected standards in terms of structure, quality, and timeliness. To follow-up any outstanding investigator allocations for complaints and provide support with process and navigation of Datix. Support the Team with complaint responses to enhance quality and ensure they are consistently well-written and ensure all aspects have been thoroughly addressed to provide a robust response to all the issues raised in line with the Complaints and Investigations Policies. Maintain strong contacts with Complaints Team, also assist in ensuring consistent liaison with commissioners and external agencies as representatives of the Trust as required. Maintain sound knowledge base and keep up to date with changing requirements and developments in complaints management and serious incident investigations for example PSIRF Patient Safety Incident Response Framework and LFPSE Learning from Patient safety Events. Support and deliver training alongside the Governance Lead and Governance Officer on the investigation process for all staff who are responsible for undertaking investigations into Complaints and incidents Support the Directorate to undertake specific projects or events as determined by Directorate Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales. To deliver a high standard of customer care that is representative of the service and the overall Trusts objective. To participate in regular supervision, appraisal and mandatory training processes as required for the post.