Customer Services Administrator (Maternity cover 12 months)
| Dyddiad hysbysebu: | 10 Hydref 2025 |
|---|---|
| Cyflog: | £23,750.70 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £23,750.70 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Tachwedd 2025 |
| Lleoliad: | Leicester, Midlands, LE19 |
| Cwmni: | Advance |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 58147394 |
Crynodeb
Position: Customer Services Administrator (Maternity Cover up to 12 months - Fixed Term Contract)
Location: Leicester, LE19
Hours: 35 contracted hours per week
Salary: Up to £23,750.70 per annum
Closing Date: 21st October 2025
Job ref: 4751
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About the Role:
Would you like to work somewhere where you get to make a real difference every day?
We have an exciting opportunity for a Customer Services Administrator at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living.
The role of a Customer Services Administrator will include:
As a Customer Services Administrator you will be responsible for the effective management and delivery of administrative and secretarial support for the Customer Services Teams operating from the Leicester Office, dealing with all queries and administrative duties in a timely and appropriate manner. You will provide internal and external customers with a first class ‘Single point of contact’ service.
Tasks include (but are not limited to):
- Fully utilise the Housing database and become a “highly competent user” and maintain and collate data using comprehensive and efficient software systems.
- Produce correspondence, reports, minutes, letters, and spreadsheets using current Microsoft office applications and arrange meetings and make appointments.
- Administration associated with invoice processing as well as Contract Administration for services provided by the Customer Services Team.
- Provide effective and efficient general administrative support to the Customer Services team, including, photocopying, franking outgoing post and opening incoming post.
- Maintain and update the out of hours data and liaise with the out of hours provider.
About the candidate:
We would love to hear from you if you passionate about improving the lives of vulnerable people. If you think this role sounds right for you, you will need to:
- Have previous experience of using databases, producing management information and being able to analyse information from data sets is essential.
- Be a highly competent user of Microsoft Word, Excel, Outlook and PowerPoint, and have a high level of knowledge of Open Housing or a similar database
- Be educated to GCSE level (with GCSE passes in Maths and English) or equivalent
- Be be able to demonstrate PRIDE behaviours in your job role
For more information about the role please contact, Daniel Ryan on email: daniel.ryan@advanceuk.org or Lesley Spiby on email: lesley.spiby@advanceuk.org.
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
Location: Leicester, LE19
Hours: 35 contracted hours per week
Salary: Up to £23,750.70 per annum
Closing Date: 21st October 2025
Job ref: 4751
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About the Role:
Would you like to work somewhere where you get to make a real difference every day?
We have an exciting opportunity for a Customer Services Administrator at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living.
The role of a Customer Services Administrator will include:
As a Customer Services Administrator you will be responsible for the effective management and delivery of administrative and secretarial support for the Customer Services Teams operating from the Leicester Office, dealing with all queries and administrative duties in a timely and appropriate manner. You will provide internal and external customers with a first class ‘Single point of contact’ service.
Tasks include (but are not limited to):
- Fully utilise the Housing database and become a “highly competent user” and maintain and collate data using comprehensive and efficient software systems.
- Produce correspondence, reports, minutes, letters, and spreadsheets using current Microsoft office applications and arrange meetings and make appointments.
- Administration associated with invoice processing as well as Contract Administration for services provided by the Customer Services Team.
- Provide effective and efficient general administrative support to the Customer Services team, including, photocopying, franking outgoing post and opening incoming post.
- Maintain and update the out of hours data and liaise with the out of hours provider.
About the candidate:
We would love to hear from you if you passionate about improving the lives of vulnerable people. If you think this role sounds right for you, you will need to:
- Have previous experience of using databases, producing management information and being able to analyse information from data sets is essential.
- Be a highly competent user of Microsoft Word, Excel, Outlook and PowerPoint, and have a high level of knowledge of Open Housing or a similar database
- Be educated to GCSE level (with GCSE passes in Maths and English) or equivalent
- Be be able to demonstrate PRIDE behaviours in your job role
For more information about the role please contact, Daniel Ryan on email: daniel.ryan@advanceuk.org or Lesley Spiby on email: lesley.spiby@advanceuk.org.
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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