Assistant Night Manager
| Dyddiad hysbysebu: | 10 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Tachwedd 2025 |
| Lleoliad: | Colmore Row, Birmingham, B3 2FE |
| Cwmni: | De Vere |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1402206045 |
Crynodeb
Can you bring Grand Hospitality and a warm, professional welcome for our guests in our Hotel Nights Team?
As Assistant Night Manager you will bring your professional personality and flair to provide a warm, friendly and generous service to our guests whilst assisting the Night Manager in leading the Nights Guest Service team. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
£31,000 per annum - 40 hours over 4 Days
What the role involves
• Taking responsibility for an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Ensure there is effective communication between the Front of House team, as well as with other hotel departments
• Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, delight, and build trust
• Coordinate with housekeeping and maintenance to track readiness of rooms for check-in
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Direct and coordinate the activities of the front desk to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
• Run daily reports (number of arrivals, departures), identify any special requests, check reports for accuracy and act on them
• Make sure that all colleagues are aware of each day’s business such as any VIPs of the day and any special requirements that may be needed
• Support, coach and develop the front of house team, ensuring they have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Carry out regular checks around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained
What you can bring to the role
• Strong leadership skills, as demonstrated in a similar role within a front of house setting
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Strong organisational and problem-solving skills
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.