10717 - Admin Officer – Employment Tribunals - Telephony - Leicester
| Dyddiad hysbysebu: | 10 Hydref 2025 |
|---|---|
| Cyflog: | £25,582 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Hydref 2025 |
| Lleoliad: | LE1 6TE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10717 |
Crynodeb
Proud to serve. Proud to keep justice going.
Good telephony staff with excellent customer service skills are vital for our National Services within the HM Courts & Tribunals Service (HMCTS). Customers calling us are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.
About us
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. National Services manage centralised administrative and contact functions in HMCTS. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our Contact Centres are the core of our National Services delivering great customer service to enable Justice. You will be passionate about delivering excellent customer service taking calls from the public seeking assistance in either Civil, Family or Tribunal matters.
You will be dealing with queries from customers in relation to their ongoing employment tribunal cases.
In addition to providing an excellent service to our external customers, you will be in regular contact with other HMCTS admin processing staff throughout the country, to progressing claims / assist customers. This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document included below before applying.
Further details
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 32 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Monday or a Friday.
The Contact Centre offers a service between 09:00 - 17:00 and you will be required to work between these times on a scheduled basis. Successful candidates would be required to work at Sovereign House, 17 Princess Road West, Leicester, LE1 6TE although there is non-contractual hybrid working where the business need allows and when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Occasional travel to other courts
For this post, voluntary occasional travel to other National Services sites may be required for cover when needed.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Good telephony staff with excellent customer service skills are vital for our National Services within the HM Courts & Tribunals Service (HMCTS). Customers calling us are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.
About us
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. National Services manage centralised administrative and contact functions in HMCTS. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our Contact Centres are the core of our National Services delivering great customer service to enable Justice. You will be passionate about delivering excellent customer service taking calls from the public seeking assistance in either Civil, Family or Tribunal matters.
You will be dealing with queries from customers in relation to their ongoing employment tribunal cases.
In addition to providing an excellent service to our external customers, you will be in regular contact with other HMCTS admin processing staff throughout the country, to progressing claims / assist customers. This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document included below before applying.
Further details
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 32 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Monday or a Friday.
The Contact Centre offers a service between 09:00 - 17:00 and you will be required to work between these times on a scheduled basis. Successful candidates would be required to work at Sovereign House, 17 Princess Road West, Leicester, LE1 6TE although there is non-contractual hybrid working where the business need allows and when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Occasional travel to other courts
For this post, voluntary occasional travel to other National Services sites may be required for cover when needed.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.