Bookings Administrator / MOJ Hybrid
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Tachwedd 2025 |
| Lleoliad: | Luton, Bedfordshire, LU1 3LU |
| Cwmni: | The Housing Network |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ATR0244_1760026460 |
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Role Overview - What is it?
This is a hybrid administer role within two busy teams who are responsible for managing the day-to day administration of MOJ CAS3 and the bookings of all relevant residents.
Our Booking Agents are the main contact for property reservations and therefore, must offer an excellent service.
As a Booking Agent working as part of the Administration Team, you will serve as the first line of inquiry for reservations within one of our properties across the five MOJ regions.
Main Duties - What needs to be done?
Responsibilities & Duties:
Role 1
- Assisting with general admin functions as well as being responsible for providing updates and reports to your peers when required.
- Produce detailed excel spreadsheets and produce reports from data.
- Answering general queries via telephone and email from both internal and external stakeholders.
- Send data to external stakeholders at the Ministry of Justice via our secure email system.
- Assist MOJ Coordinators to produce reports, cross refence information, file/retrieve reports.
- Basic stock control of items supplied to our Supported Accommodation/MOJ contracts.
Role 2:
- Working as part of a team that arranges bookings and cancellations from the Ministry of Justice in our portfolio of properties across the UK.
- Responsibility for ensuring that the reservations operate as smoothly and effectively as possible.
Relationships - Who will I be working / engaging with?
- Internal - MOJ Team, Maintenance Teams
- External - Landlords and Letting Agents
Competencies - Who with and your skill level?
- A positive and happy disposition
- Excellent communication skills both on the phone and via email
- Ability to always deliver excellent customer service
- Excellent organisational skills
- Ability to multi-task
- Ability to work as part of a team
- Answer emails and telephone enquiries from our clients and input bookings into the system, always ensuring accuracy
- Demonstrate the highest attention to detail when performing booking tasks
- Create strong working relationships with colleagues, Local Authorities and Occupier
- Confident communicator with excellent written and verbal communication skills
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritize
- Good computer skills
- Able to work alone and part of a team
Knowledge
- Customer Service experience and attention to detail whilst being able to work at a fast pace under pressure is vital and a good understanding of the Companies internal processes and procedures is important
Behaviour
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Keen on strong compliance culture
- Adaptability and being prepared to help out if circumstances require
- We would always expect you to:
- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd