Be Well Membership Advisor

Dyddiad hysbysebu:	09 Hydref 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive
Oriau:	Llawn Amser
Dyddiad cau:	08 Tachwedd 2025
Lleoliad:	Wigan, WN1 1NJ
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75748832

Crynodeb

Priority Candidates will be considered in the first instance

Wigan Life Centre South

College Avenue

Wigan

WN1 1NJ

Salary: Grade 4, £25,583 - £26,824 per annum

37 hours per week

Permanent

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:
As a Be Well Membership Advisor you will work within a team on a rota system dealing with and responding to a full range of Be Well membership enquiries and sales. You will also contribute to the effective retention of our membership packages across all our services such as health and fitness, swimming, gymnastics and tennis.

You will provide a frontline service answering incoming calls from prospective and existing members and schedule and deliver outgoing calls to meet the needs of the Be Well membership. You will provide excellent customer service to current members helping to increase the retention rate of those members. You will be responsible for ensuring that a high quality administrative and customer advice function is delivered within the context of a fast - paced environment.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills, and talents, needs and aspirations of our residents and ensure they are signposted to the relevant support access routes that could improve their health and wellbeing.

Shift patterns vary, Monday to Friday with Saturday working based upon customer demand, between 9:00am and 18:00pm. Occasional evening and weekend working will be required to support outreach activity. The role is predominantly based within the Be Well office in the Wigan Life Centre.

About you:
The ideal person for this role will have experience of working within a fast paced, dynamic team and be able to deliver excellent customer service within a support hub function.

You will ideally have experience of working within a sales culture with a passion and drive to achieve targets set. Your skill set and attributes will also get the most out of the team you supervise drawing upon their skills and supporting their development.

You will be familiar with working towards achieving KPI’s and be able to report to senior management on performance. You will have a fine eye for detail, be able to analyse large sets of data and be digitally confident.

You will be able to prioritise tasks set and delegate to team members to achieve the Be Well Memberships targets and goals.

You will have good organisational, verbal, and written communication skills as well as experience of providing admin support to a range of business areas.

The role at times is demanding, so experience of working in a customer service environment is beneficial alongside the ability to identify problems and seek effective solutions.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The BeWell Team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activities to support our residents and encourage everyone to get active and achieve a healthier lifestyle and increase sport participation.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Katy.beesley@wigan.gov.uk

Interview date: 27th October 2025

To view the details relating to this position, please click the links below:

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