10705 - Admin Officer - SSCS - Bradford
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Cyflog: | £25,582 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Hydref 2025 |
| Lleoliad: | BD3 7BH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 10705 |
Crynodeb
Proud to serve. Proud to keep justice going.
Our Administration Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our administrative teams are the core of our National Services delivering great customer service to enable Justice.
At Social Security and Child Support (SSCS) we are responsible for a variety of general administrative duties to progress cases through the tribunal system. You will liaise with Judiciary and venue clerks as well as answer phone calls from our contact centre or other offices. This role is specifically focused on Infected Blood Compensation Appeals.
Typical roles include accurate data entry of paper and digital work, telephony, customer complaints and correspondence. You will deal with enquiries from service users via post, email and telephone. Types of work we deal with include case management, queries from clients and Judiciary, and general processes, for example, processing further evidence or listing an appeal for a hearing. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
Although not essential, experience of managing telephone calls of a sensitive nature is desirable.
For a full job description, please read supporting document included below before applying.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week (Monday - Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required for cover when needed
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Our Administration Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our administrative teams are the core of our National Services delivering great customer service to enable Justice.
At Social Security and Child Support (SSCS) we are responsible for a variety of general administrative duties to progress cases through the tribunal system. You will liaise with Judiciary and venue clerks as well as answer phone calls from our contact centre or other offices. This role is specifically focused on Infected Blood Compensation Appeals.
Typical roles include accurate data entry of paper and digital work, telephony, customer complaints and correspondence. You will deal with enquiries from service users via post, email and telephone. Types of work we deal with include case management, queries from clients and Judiciary, and general processes, for example, processing further evidence or listing an appeal for a hearing. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
Although not essential, experience of managing telephone calls of a sensitive nature is desirable.
For a full job description, please read supporting document included below before applying.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week (Monday - Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required for cover when needed
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.