Discharge and Settle Worker
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Cyflog: | £25,220 i £28,310 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 5% Employer Pension Contribution |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Hydref 2025 |
| Lleoliad: | East London, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Age UK East London |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Purpose
The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.
Key Tasks
Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment.
Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home.
Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
Help maximise service user independence by adopting an enabling approach.
Develop a listening and caring relationship with the service user and their families/carers.
Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc.
See Age UK East London for the full Job description.
Administration
Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App).
Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures.
Ensure service user comment sheets are completed.
Support the return of Customer Comment sheets and general feedback in respect of your own service users.
Quality
Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles.
Deliver all work in line with AUKEL quality mark standards.
Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2.
Complete essential training as required by AUKEL to provide safe services.
Liaison
Work in collaboration with other agencies providing support within the customer's home.
Work under the direction of the service manager and project officers.
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. Head of Hospital and Home Services
General
Meet regularly with your line manager for support, supervision, and appraisal.
Attend team and staff meetings, (and other meetings) as required.
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
Complete any training which is required to fulfil the role.
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
The post holder report to the Hospital Service Manager.
Close working with NHS health & social care professionals.
Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.
Desirable
Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
Experience of working collaboratively with external partners.
Knowledge & Understanding
Essential
Understanding and commitment to empowering individuals to reach their full potential.
Understanding the principles of confidentiality in practice.
Understanding of safeguarding and when to raise a concern.
·Understanding of stigma and discrimination, and the impact this has on people’s lives.
Desirable
Knowledge of local services available to adults and their carers
Understanding of hospital discharge procedures.
The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.
Key Tasks
Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment.
Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home.
Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
Help maximise service user independence by adopting an enabling approach.
Develop a listening and caring relationship with the service user and their families/carers.
Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc.
See Age UK East London for the full Job description.
Administration
Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App).
Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures.
Ensure service user comment sheets are completed.
Support the return of Customer Comment sheets and general feedback in respect of your own service users.
Quality
Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles.
Deliver all work in line with AUKEL quality mark standards.
Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2.
Complete essential training as required by AUKEL to provide safe services.
Liaison
Work in collaboration with other agencies providing support within the customer's home.
Work under the direction of the service manager and project officers.
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. Head of Hospital and Home Services
General
Meet regularly with your line manager for support, supervision, and appraisal.
Attend team and staff meetings, (and other meetings) as required.
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
Complete any training which is required to fulfil the role.
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
The post holder report to the Hospital Service Manager.
Close working with NHS health & social care professionals.
Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.
Desirable
Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
Experience of working collaboratively with external partners.
Knowledge & Understanding
Essential
Understanding and commitment to empowering individuals to reach their full potential.
Understanding the principles of confidentiality in practice.
Understanding of safeguarding and when to raise a concern.
·Understanding of stigma and discrimination, and the impact this has on people’s lives.
Desirable
Knowledge of local services available to adults and their carers
Understanding of hospital discharge procedures.