Senior Service Coordinator

Dyddiad hysbysebu:	09 Hydref 2025
Cyflog:	£31,208.29 i £36,990.39 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£31208.29 - £36990.39 a year
Oriau:	Llawn Amser
Dyddiad cau:	23 Hydref 2025
Lleoliad:	Holgate, YO26 4GG
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0260-25-0101

Crynodeb

Responsible for implementing systems and processes to ensure the smooth administration and management of the service. Implement, and adopting IT solutions where possible to support the service. Provide high quality administrative support to the clinical teams and service partners. Deliver a high-quality patient facing service while maintaining a professional and compassionate approach. Develop an in-depth knowledge of SystmOne to ensure administrative support for services can improve utilisation of the system, reducing errors and improving the accuracy of data capturing and reporting. Line management of the Care Navigators (Frailty), conducting regular 1-2-1s, team meetings and annual appraisals, establishing and maintaining effective personal development. Provide comprehensive induction training and on-the-job training to all new members of the team and ensure attendance and completion of all statutory and mandatory training and updates. Manage workloads, delegating appropriate work and ensuring all work is dealt with as necessary. Manage any difficult situations that may arise in addition to supporting staff that may require help or advice and guidance. Accurately mange and record annual leave and arrange cover ensuring the service is maintained at all times. Ensure all staff adhere to Nimbuscares policies and procedures at all times. Ensure that office equipment is procured, and stock levels maintained across the service offices. Support in the redesigning of processes/policies to streamline ways of working where appropriate. Assist in the management of user ID security levels, Smartcards and passwords. Deal with more complex enquiries from patients, seeking support from the clinical team as necessary. Other Responsibilities: Be aware of and comply with all relevant policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety. Commitment and contribution to achievement of the highest possible quality standards. Commitment to life-long learning and audit to ensure evidence-based best practice. Contribute to evaluation/audit and clinical standard setting within the organisation. Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate. Assist with the training of other staff members. Take responsibility that any equipment either clinical or otherwise, used when working, is taken due care of and locked away at the end of every working session Business responsibilities: Maintain ethos and culture of Nimbuscare. Positively promote Nimbuscare. Support Line Managers as required. Adhere to Health & Safety and educate staff within your role. Apply Nimbuscare policies, standards and guidance. Attend in-house governance, educational and staff meetings as appropriate. Suggest and support the introduction of new working processes to optimise quality. Communicate to ensure that all employees operate as an effective team. Build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel and CCG personnel etc. Everyone within Nimbuscare has a responsibility for, and is committed to, safeguarding and promoting the welfare of Adults-at-risk (vulnerable adults), children and young people and for ensuring that they are protected from harm. Be fully aware of and understand your duties and responsibilities arising from the Childrens Act 2004 and Working Together to Safeguard Children 2018, in relation to child protection and safeguarding children and young people. Be fully aware of and understand your duties and responsibilities arising from the DOH Policy No Secrets (2000), and the principles of safeguarding as they apply to Adults-at-risk (vulnerable adults) in relation to your work. Recognise the types and signs of abuse and neglect. Ensure the Nimbuscare Safeguarding Lead is alerted to, and kept fully informed of, any concerns you may have in relation to safeguarding adults, children and young people. Adhere to Nimbuscare and local Child Protection and Safeguarding Adult policies and procedures. Professional Development and Education Responsibilities: Participation in individual performance reviews, including maintaining a record of own personal and/or professional development. Working in conjunction with management, assess own learning needs and undertake learning as appropriate. Develop and utilise a written Personal Development Plan. Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information. Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments. Undertake mandatory and statutory training as required. Team working: Understand own role and scope in the organisation and identify how this may develop over time. Work as an effective and responsible team member and leader, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and delegate as appropriate and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Participate and support local projects as agreed with the management team. Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties. Confidentiality: In the course of seeking treatment, customers entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that you will respect their privacy and act appropriately. In the performance of your duties outlined in this Job Description, you may have access to confidential information relating to customers and their carers, Nimbuscare staff and other healthcare workers. You may also have access to information relating to Nimbuscare as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to customers, carers, colleagues, other healthcare workers or the business of Nimbuscare may only be divulged to authorised persons in accordance with Nimbuscare policies and procedures relating to confidentiality and the protection of personal and sensitive data. Be aware of your responsibilities under the General Data Protection Regulations (GDPR). Health & Safety: You will assist in promoting and maintaining their own and others health, safety and security as defined in the Nimbuscare Health & Safety Policy, to include: Using personal security systems within the workplace according to guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update your knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: You will support the equality, diversity and rights of customers, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Nimbuscare procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of customers, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality: You will strive to maintain quality within Nimbuscare, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under Supervision: Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times. Communication: You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with customers and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. This list of duties is not exhaustive