Team Leader - Student Outreach and Engagement
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Cyflog: | £32,080 i £38,784 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Hydref 2025 |
| Lleoliad: | Northampton, Northamptonshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | University of Northampton |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | UN5397 |
Crynodeb
About the Job
Interview Date: 7 November 2025
This post is a core element of the Student Support and Advice’s strategy for offering proactive, individualised and compassionate support to all students across the University of Northampton.
The post has operational oversight of vital student facing processes including Engagement Monitoring, Student Coursework Extensions and Triage of initial student queries, managing the Student Outreach and Engagement Team in their undertaking of these processes, and ensuring these processes are continually reviewed to ensure the best Staff and Student experience.
The Team Leader will play a vital part supporting the Student Support and Advice Manager in developing, implementing and the continuous improvement of the above processes as well as further developing Outreach and Communication provisions across the Student Support and Advice Team.
The post will work closely with other staff across Student Services, including the Welfare and Safeguarding Advisers, to ensure serious concerns regarding student welfare are escalated in a timely and appropriate manner.
The post will work closely with the Student Support and Advice Manager and other senior members of the Student Support and Advice Team to feed into strategic and operational conversations, as well as deputising for the Student Support and Advice Manager where required.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About you
You will have an understanding of and experience with process development, review and improvement and a willingness to take on new developments and ability to adapt to organisational change. You will have an understanding of, and some experience, with managing data and creating accurate and appropriate reports, utilising automation and systems to ensure efficiencies.
You will have demonstrable experience with supporting students within a Higher Education setting and excellent customer service skills.
You will have experience with supervising a team, allocating workload and monitoring capacity. Whilst previous line-management experience is not essential, an understanding of how to carry out challenging and vital conversations with staff is vital to this post.
You will be able to handle competing demands on your time, have excellent prioritisation skills and the ability to deal with challenging situations by yourself and with colleagues, knowing when to escalate and refer onwards when necessary.
Qualifications
Essential:
Education to A level/NVQ level 3 with GCSE English Language and Maths at Grade C or the equivalent
Department
Library, Learning and Student Services (LLSS) consists of the University Library & Archives Learning Technology, Learning and Teaching Enhancement, and Student Services. The University Library provides adaptable and IT rich learning environments, with access to print and online resources, alongside expert support in finding information.
Learning and Teaching Enhancement provides flexible opportunities for students to develop a broad range of academic skills, while Learning Technology manage NILE, the University’s virtual learning environment, and support the use of technology in learning and teaching. Student Services include disability support, counselling and mental health, student advice and welfare, international student support, the Student Information Desk and financial guidance.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Interview Date: 7 November 2025
This post is a core element of the Student Support and Advice’s strategy for offering proactive, individualised and compassionate support to all students across the University of Northampton.
The post has operational oversight of vital student facing processes including Engagement Monitoring, Student Coursework Extensions and Triage of initial student queries, managing the Student Outreach and Engagement Team in their undertaking of these processes, and ensuring these processes are continually reviewed to ensure the best Staff and Student experience.
The Team Leader will play a vital part supporting the Student Support and Advice Manager in developing, implementing and the continuous improvement of the above processes as well as further developing Outreach and Communication provisions across the Student Support and Advice Team.
The post will work closely with other staff across Student Services, including the Welfare and Safeguarding Advisers, to ensure serious concerns regarding student welfare are escalated in a timely and appropriate manner.
The post will work closely with the Student Support and Advice Manager and other senior members of the Student Support and Advice Team to feed into strategic and operational conversations, as well as deputising for the Student Support and Advice Manager where required.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About you
You will have an understanding of and experience with process development, review and improvement and a willingness to take on new developments and ability to adapt to organisational change. You will have an understanding of, and some experience, with managing data and creating accurate and appropriate reports, utilising automation and systems to ensure efficiencies.
You will have demonstrable experience with supporting students within a Higher Education setting and excellent customer service skills.
You will have experience with supervising a team, allocating workload and monitoring capacity. Whilst previous line-management experience is not essential, an understanding of how to carry out challenging and vital conversations with staff is vital to this post.
You will be able to handle competing demands on your time, have excellent prioritisation skills and the ability to deal with challenging situations by yourself and with colleagues, knowing when to escalate and refer onwards when necessary.
Qualifications
Essential:
Education to A level/NVQ level 3 with GCSE English Language and Maths at Grade C or the equivalent
Department
Library, Learning and Student Services (LLSS) consists of the University Library & Archives Learning Technology, Learning and Teaching Enhancement, and Student Services. The University Library provides adaptable and IT rich learning environments, with access to print and online resources, alongside expert support in finding information.
Learning and Teaching Enhancement provides flexible opportunities for students to develop a broad range of academic skills, while Learning Technology manage NILE, the University’s virtual learning environment, and support the use of technology in learning and teaching. Student Services include disability support, counselling and mental health, student advice and welfare, international student support, the Student Information Desk and financial guidance.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
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Hyderus o ran Anabledd
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